[BPKB Loan] Telesales Agent

Akulaku Group; Jakarta Pusat; On-site; IDN 44,640,000 - 78,120,000; Full time

Job summary

Akulaku is a leading fintech platform in Southeast Asia, operating across Indonesia, the Philippines, and Malaysia. We are seeking a proactive WhatsApp/Chat Agent in Jakarta to engage with customers, answer inquiries about BPKB loans, and guide leads toward closure.

The role emphasizes high-volume responsiveness, customer-first service, and collaboration with the sales team. Ideal candidates will have 1+ year in chat-based customer service or telesales, familiarity with WhatsApp Business or CRM

Qualifications

• Minimum education: High School or equivalent / D3 / S1.
• Minimum 1 year of experience as a WhatsApp/Chat Agent, Customer Service Agent, or Telesales Agent.
• Familiarity with WhatsApp Business or CRM systems is a plus.
• Target-oriented, disciplined, responsive, and able to handle a high volume of leads.
• Experience in fintech, multifinance, or BPKB financing is a plus.

Responsibilities

• Answer customer questions on the BPKB loan, including eligibility, vehicle, amount, tenor, and application steps, etc.
• Follow up with interested customers on WhatsApp and move them through to closing.
• Carry out other tasks assigned by the supervisor.

Skills

WhatsApp chat

Customer service

Telesales

Target-oriented

Communication

Education

High School or equivalent / D3 / S1

Tools

WhatsApp Business

CRM systems

Job description

• AnswercustomerquestionsontheBPKBloan,includingeligibility,vehicle,amount,tenor,andapplicationsteps,etc.
• FollowupwithinterestedcustomersonWhatsAppandmovethemthroughtoclosing.
• Carryoutothertasksassignedbythesupervisor.

Requirements

• Minimumeducation:HighSchoolorequal/D3/S1
• Minimum1yearofexperienceasaWhatsApp/ChatAgent,CustomerServiceAgent,orTelesalesAgent.
• FamiliaritywithWhatsAppBusinessorCRMsystemsisaplus.
• Target-oriented,disciplined,responsive,andabletohandleahighvolumeofleads.
• Experienceinfintech,multifinance,orBPKBfinancingisaplus.

Akulaku is a leading banking and digital finance platform in Southeast Asia, with a presence in Indonesia, the Philippines, and Malaysia. Akulaku exists to help meet the daily financial needs of underserved customers in emerging markets through digital banking, digital financing, digital investment, and insurance brokerage services.

In addition to the Akulaku virtual credit card and ecommerce platform, the company operates Asetku, an online wealth management platform and Neobank, a mobile digital bank supported by Bank Neo Commerce. Akulaku’s mission is to serve 50 million users across Southeast Asia by the year 2025.

Location

Company Size

Culture

Here, we work together to make the dream work

Driven

We hope to confidently inspire our team to maintain high level of motivation in completing their duties

We strive to constantly pursue innovation of our products and services