Regional Data & Support Specialist (WhatsApp Helpdesk)

SUN LIFE INDONESIA; Jakarta Selatan; On-site; IDR 89,280,000 - 133,920,000; Full time

Job summary

Sun Life Indonesia is seeking a detail‑oriented professional to support regional banking partners with accurate data entry, reporting, and operational coordination.

You will manage a WhatsApp interactive helpdesk, provide timely digital support, and generate insights to improve efficiency and informed decision making.

The ideal candidate has 2+ years in insurance distribution, strong data analytics, MS Office skills, and the ability to work independently in a collaborative team.

Qualifications

• Minimum 2 years’ experience in Insurance, distribution channel in a similar role.
• Expert in data entry reports and accuracy.
• Ability to work independently, drive improvements, and deliver ideas.
• Strong data analytics and proficient with MS Office.

Responsibilities

• Ensure accurate and timely data entry and reporting for regional banking partners.
• Coordinate operational requirements and follow up on pending new business cases.
• Prepare periodic reports and provide actionable insights to stakeholders.
• Manage the WhatsApp-based interactive helpdesk for digital support and analysis.

Skills

Data entry

Data analytics

MS Office

Communication skills

Multitasking

Job description

Sun Life Indonesia is seeking a detail‑oriented professional to support regional banking partners with accurate data entry, reporting, and operational coordination.

You will manage a WhatsApp interactive helpdesk, provide timely digital support, and generate insights to improve efficiency and informed decision making.

The ideal candidate has 2+ years in insurance distribution, strong data analytics, MS Office skills, and the ability to work independently in a collaborative team.