WhatsApp Support & Data Analytics Specialist

Sun Life Financial; Indonesia; Remote; IDR 89,280,000 - 167,400,000; Full time

Job summary

Sun Life Financial Indonesia is seeking a detail-oriented professional to ensure accurate data entry, timely reporting, and effective coordination of regional banking operations. You will support new business cases, analyze reports for trends, and manage a WhatsApp helpdesk to assist advisers and improve service delivery.

Ideal candidates bring 2+ years in insurance/distribution roles, strong data analytics, and proficiency in Microsoft Office.

Qualifications

• Bachelor's degree required.
• 2+ years’ experience in Insurance/Distribution Channel or similar role.
• Strong data entry and reporting skills.

Responsibilities

• Ensure accurate data entry and timely reporting for regional banking partners.
• Coordinate operational requirements and pending new business cases for timely resolution.
• Prepare and analyze periodic new business reports to identify trends and insights.
• Manage the WhatsApp-based interactive helpdesk to support advisers and improve service.

Skills

Data analytics

Data entry

Microsoft Office

Communication skills

Teamwork

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Sun Life Financial Indonesia is seeking a detail-oriented professional to ensure accurate data entry, timely reporting, and effective coordination of regional banking operations. You will support new business cases, analyze reports for trends, and manage a WhatsApp helpdesk to assist advisers and improve service delivery.

Ideal candidates bring 2+ years in insurance/distribution roles, strong data analytics, and proficiency in Microsoft Office.