Wellness Concierge & Member Experience Specialist

PT. Rock Wellness Investments; Provinsi Bali; On-site; IDR 66,960,000 - 100,440,000; Full time

Job summary

PT. Rock Wellness Investments is seeking a polished, service-oriented receptionist to be the face of our wellness experience in Bali. You will handle membership inquiries, tours, appointments, and member support, ensuring a warm and professional first interaction for guests and members.

You’ll coordinate tours and registrations, assist with onboarding, and collaborate with Wellness and operations to deliver smooth experiences. A strong focus on presentation and proactive service is essential.

Qualifications

• 2+ years of experience in Wellness, Fitness, Hospitality, Guest Relations, or a similar role.
• Proficient in English.
• Confident, warm, and excellent in communication.
• Good appearance and professional presentation.
• Service-minded and comfortable interacting with guests and members.
• Organized, proactive, and detail-oriented.
• Currently based in Bali.
• Available to join as soon as possible.

Responsibilities

• Handle membership inquiries and provide information about facilities, services, and programs.
• Arrange and coordinate facility tours and membership appointments.
• Assist prospective members throughout the membership registration process.
• Support and communicate with existing members.
• Follow up on membership inquiries and prospective members.
• Coordinate with Wellness and other teams to ensure a smooth guest experience.
• Maintain accurate membership information and related admin tasks.

Skills

Guest relations

English proficiency

Customer service

Appearance & presentation

Job description

PT. Rock Wellness Investments is seeking a polished, service-oriented receptionist to be the face of our wellness experience in Bali. You will handle membership inquiries, tours, appointments, and member support, ensuring a warm and professional first interaction for guests and members.

You’ll coordinate tours and registrations, assist with onboarding, and collaborate with Wellness and operations to deliver smooth experiences. A strong focus on presentation and proactive service is essential.