Spa Front Desk Concierge

Lumeira Wellness; Tabanan; On-site; IDR 33,480,000 - 55,800,000; Full time

Job summary

Lumeira Wellness in Bali seeks a friendly Receptionist to welcome guests, manage check-in/out, and coordinate appointments at the front desk. You will handle calls and inquiries, provide information on services and promotions, process payments, and support administrative tasks to ensure a smooth guest experience.

This role requires attention to detail, strong communication, and a service-oriented approach in a serene wellness setting.

Responsibilities

• Greet and welcome guests as they arrive at Lumeira, providing a friendly and inviting atmosphere
• Efficiently check guests in for their appointments, ensuring accuracy in scheduling and payment processing
• Manage appointment schedules efficiently, coordinating with therapists to optimize booking slots and minimize wait times
• Handle phone calls, emails, and in-person inquiries, providing accurate information about services, pricing, and promotions
• Respond to inquiries from guests regarding spa services, pricing, availability, and facility amenities
• Provide detailed information about treatments and packages, helping guests make informed decisions about their wellness journey
• Promote and upsell spa products and retail items to guests, providing recommendations based on their individual needs and preferences
• Process payments, manage cash registers, and maintain accurate records of transactions
• Assist with inventory management, including ordering supplies and products as needed
• Support the overall administrative operations of the spa, including filing, data entry, and maintaining client records

Job description

Lumeira Wellness in Bali seeks a friendly Receptionist to welcome guests, manage check-in/out, and coordinate appointments at the front desk. You will handle calls and inquiries, provide information on services and promotions, process payments, and support administrative tasks to ensure a smooth guest experience.

This role requires attention to detail, strong communication, and a service-oriented approach in a serene wellness setting.