Welcome Coordinator - La Favela

PT. LYD Management Bali; Provinsi Bali; On-site; IDR 66,960,000 - 100,440,000; Full time

Job summary

LYD Bali Group is seeking a Welcome Coordinator for La Favela in Badung, Bali. This full-time role focuses on delivering warm, attentive hospitality and a seamless guest experience at the Front Office & Guest Services area.

You will greet guests, manage the welcome area, handle inquiries, assist with check-in/check-out, provide concierge services, and work closely with the team to maintain high standards across venues. Proficiency in English is required.

Qualifications

• Experience in hospitality or customer service, preferably Front Office/Guest Services.
• Strong communication and interpersonal skills with guests from diverse backgrounds.
• Organisational skills and ability to multitask.
• Proficient in English (written and spoken).

Responsibilities

• Greet and welcome guests with excellent service.
• Manage and maintain the welcome area; keep it presentable.
• Assist with check-in/check-out procedures.
• Provide concierge services and guest recommendations.
• Maintain accurate records and documentation.
• Collaborate with team to ensure seamless guest experience.

Skills

Customer service

Communication

English proficiency

Teamwork

Job description

About the role

We are seeking a dedicated Welcome Coordinator to join our dynamic team at La Favela in Badung, Bali. As a full-time member of our hospitality crew, you will be responsible for ensuring a warm and welcoming experience for all our guests. This pivotal role within our Front Office & Guest Services department is crucial in upholding our high standards and contributing to the overall success of our establishment.

What you'll be doing

• Greet and welcome all guests with exceptional customer service
• Manage and maintain the area, ensuring it is presentable at all times
• Handle guest enquiries efficiently
• Assist with check-in and check-out procedures
• Provide concierge services, offering recommendations and assisting with guest requests
• Maintain accurate records and documentation
• Collaborate with the wider team to deliver a seamless guest experience

What we're looking for

• Previous experience in a similar hospitality or customer service role, ideally in the Front Office or Guest Services
• Strong communication and interpersonal skills, with the ability to engage with guests from diverse backgrounds
• Excellent organisational and multitasking abilities to handle a range of duties simultaneously
• Proficient in English, both written and verbal
• Positive attitude, friendly demeanour and a genuine passion for hospitality
• Proactive problem-solving skills and the ability to work effectively in a team

LYD Bali Group is a leading hospitality and lifestyle company in Bali, managing iconic venues. We create immersive experiences through unique concepts, exceptional service, and strong community engagement. With a people-first culture, we empower our teams to grow and deliver world‑class standards in every venue. Our passion for innovation, sustainability, and local collaboration drives us to continually set new benchmarks in Bali’s hospitality scene.

LYD Bali Group is a leading hospitality and lifestyle company in Bali, managing iconic venues. We create immersive experiences through unique concepts, exceptional service, and strong community engagement. With a people-first culture, we empower our teams to grow and deliver world‑class standards in every venue. Our passion for innovation, sustainability, and local collaboration drives us to continually set new benchmarks in Bali’s hospitality scene.