WE'RE HIRING FRONT OFFICE / RECEPTIONIST

Pengiklan Anonim; Provinsi Bali; On-site; IDR 55,800,000 - 89,280,000; Full time

Job summary

Pengiklan Anonim, a luxury spa in Uluwatu, Bali, is seeking a Front Office Receptionist to welcome guests, manage bookings, and drive premium customer service. The role focuses on booking optimization, client inquiries via WhatsApp, and promoting treatments and skincare products.

You will work in a professional, international environment and must speak fluent English, have strong sales and interpersonal skills, and be comfortable using booking software and ChatGPT for information handling.

Qualifications

• Fluent English (spoken and written) is mandatory.
• Strong communication and interpersonal skills.
• Excellent customer service and sales abilities.
• Comfortable using WhatsApp Business and ChatGPT.
• Experience with appointment booking systems (e.g., Fresha) is preferred.

Responsibilities

• Welcome clients and deliver a premium customer experience.
• Respond professionally to WhatsApp messages and booking inquiries.
• Answer questions about skincare, treatments, services, and pricing.
• Communicate clearly with international clients.
• Handle appointment confirmations, cancellations, and rescheduling.
• Manage therapists' daily schedules and optimize bookings.
• Maximize daily appointments and minimize gaps between bookings.
• Recommend and sell skincare products and add-ons.
• Promote treatments, packages, and add-ons.
• Manage booking software and client information.

Skills

Fluent English

Excellent communication

Interpersonal skills

Customer service

Sales abilities

Organized

Multitask

Proactive

Detail-oriented

Comfort with international clients

Tools

WhatsApp Business

ChatGPT

Booking software (Fresha)

Job description

WE'RE HIRING FRONT OFFICE / RECEPTIONIST

We are a growing luxury facial and skincare spa in Uluwatu, Bali, specializing in advanced facial treatments, Korean skincare technologies, and personalized beauty experiences. We are looking for a professional, confident, organized, and sales-oriented Front Office Receptionist to join our team. The front office role is about delivering exceptional customer service, maximizing appointment bookings, optimizing therapist schedules, and contributing to business growth.

Key responsibilities

Welcome clients and deliver a premium customer experience

Respond professionally and efficiently to WhatsApp messages and booking inquiries

Answer questions about skincare, facial treatments, services, and pricing

Communicate clearly and confidently with international clients

Handle appointment confirmations, cancellations, and rescheduling

Manage and optimize therapists' daily schedules

Maximize daily appointments and minimize unnecessary gaps between bookings

Recommend and sell skincare products

Promote treatments, packages, and add-ons

Manage booking software and client information

About you

Fluent English (spoken and written) is mandatory

Excellent communication and interpersonal skills

Strong customer service and sales abilities

Confident using WhatsApp Business and ChatGPT

Highly organized and able to multitask

Proactive, responsible, detail-oriented, and solution-oriented

Comfortable interacting with international clients

Interest in skincare, beauty, and wellness

Preferred: Experience in luxury spas, beauty clinics, hospitality, or premium customer service

Preferred: Experience with Fresha or other appointment booking systems

About us

We are a growing luxury facial and skincare spa in Uluwatu, Bali, specializing in advanced facial treatments, Korean skincare technologies, and personalized beauty experiences.

Professional and international working environment

Training in advanced facial treatments and skincare products

Opportunities for career development within a growing luxury spa business

Supportive and dynamic team