Front Desk & Customer Service Executive | Aesthetic Clinic

Body Lab; Kuta; On-site; IDR 33,480,000 - 58,032,000; Full time

Job summary

Body Lab Bali is seeking a Front Desk & Customer Service Executive for our aesthetic clinic in Bali. You will manage client bookings and inquiries across channels, ensuring a friendly, professional experience from check-in to payment.

Responsibilities include CRM maintenance, coordinating with medical staff, and producing reception reports. The role requires 2+ years in hospitality, excellent English, and strong organizational skills. Based in Bali or willing to relocate.

Qualifications

• Minimum 2 years of experience in hospitality settings (Hotel, Wellness Facility, Spa, or Aesthetic Clinic).
• Excellent communication skills in English.
• Currently based in Bali or willing to relocate.
• Strong organizational and multitasking skills.

Responsibilities

• Manage client bookings, cancellations, and waiting lists accurately.
• Respond promptly to client inquiries via WhatsApp, phone, Instagram, Facebook, email, and walk-ins.
• Maintain a professional, friendly, and helpful tone in all client communications.

Skills

Communication skills

Tech-savvy

Organization & multitasking

Client-focused attitude

Tools

CRM systems

Booking platforms

Social media tools

Job description

Front Desk & Customer Service Executive | Aesthetic Clinic

Manage client bookings, cancellations, and waiting lists accurately.

Respond promptly to all client inquiries via WhatsApp, phone calls, Instagram, Facebook, email, and walk-ins.

Maintain a professional, friendly, and helpful tone in all client communications.

Confirm and remind clients about upcoming appointments.

2. CRM & Administrative Management

Update and maintain the CRM system with accurate client details and booking information.

Record client feedback and report to management.

Assist in compiling daily, weekly, and monthly reception reports.

3. Coordination Between Departments

Communicate and coordinate efficiently between the medical team, therapists, and management to ensure seamless client flow.

Update relevant staff regarding last-minute changes, cancellations, or client requests.

4. Front Desk Operations

Greet and welcome clients warmly upon arrival.

Manage check-in and check-out procedures professionally.

Provide product and service knowledge to assist clients with questions or purchases.

Process payments and issue receipts accurately.

Ensure the reception area is always clean, organized, and presentable.

Requirements

Minimum 2 years of experience in hospitality settings (Hotel, Wellness Facility, Spa, or Aesthetic Clinic).

Excellent communication skills in English.

Tech-savvy and confident using CRM systems, booking platforms, and social media tools.

Currently based in Bali or willing to relocate.

Strong organizational and multitasking skills.

Professional, positive, and client-focused attitude.

Welcome to Body Lab Bali, a world-class aesthetic clinic specializing in non-invasive treatments. Established in 2017 in Seminyak, Bali, we combine cutting-edge technology with a deep commitment to providing personalized services tailored to your unique needs and desires. We offer a wide range of services, including anti-aging, slimming, body contouring treatments, injectable rejuvenation, facials, and chemical skin peels.

We only use authentic, high-quality products to ensure safe, effective, and long-lasting results. With our team of highly experienced doctors, professional nurses, and skilled aestheticians, you are in safe hands.

Welcome to Body Lab Bali, a world-class aesthetic clinic specializing in non-invasive treatments. Established in 2017 in Seminyak, Bali, we combine cutting-edge technology with a deep commitment to providing personalized services tailored to your unique needs and desires. We offer a wide range of services, including anti-aging, slimming, body contouring treatments, injectable rejuvenation, facials, and chemical skin peels.

We only use authentic, high-quality products to ensure safe, effective, and long-lasting results. With our team of highly experienced doctors, professional nurses, and skilled aestheticians, you are in safe hands.