Front Desk Receptionist

Resting Koala Group; Kuta Selatan; On-site; IDR 39,060,000 - 72,540,000; Full time

Job summary

Resting Koala Spa in Bali is seeking a Front Desk Receptionist to join our on-site team in Kecamatan Kuta Selatan. The role covers greeting guests, handling check-in/out, answering calls, scheduling appointments, and maintaining guest records with care and accuracy.

You will coordinate with spa therapists and support clerical tasks while upholding a calm, welcoming atmosphere. Fluency in English is required; Indonesian is a plus.

Qualifications

• Strong customer service and communication skills.
• Proficient phone etiquette and experience handling calls, messages, and appointment scheduling.
• Receptionist duties experience, including welcoming guests, managing bookings, and overseeing front desk procedures.
• Clerical skills such as data entry, record keeping, filing, and basic administrative support.
• Ability to maintain a calm, professional presence in a hospitality or spa environment.
• Organizational skills and attention to detail when managing multiple tasks and guest requests.
• Comfort using scheduling software or booking systems; basic computer literacy (email, spreadsheets, documents).
• Prior experience in hospitality, spa, or wellness settings is an advantage.
• Fluency in English; knowledge of Indonesian or other languages is beneficial.
• Reliability, punctuality, and a commitment to providing inclusive, respectful service to all guests.

Responsibilities

• Greet guests and assist with check-in and check-out processes.
• Answer phone calls, respond to inquiries, and schedule/confirm appointments.
• Maintain accurate guest records and assist with basic clerical tasks.
• Handle payments and coordinate with spa therapists to ensure smooth operations.
• Support front desk procedures and maintain a calm, welcoming atmosphere.

Skills

Customer service

Phone etiquette

Receptionist duties

Clerical skills

Calm professional demeanor

Organizational skills

Scheduling software

Hospitality/wellness experience

English fluency

Reliability & punctuality

Tools

Scheduling software

Microsoft Office

Job description

Company Description

Resting Koala Spa is a wellness sanctuary located in Uluwatu, with tranquil spaces in Bingin and Padang Padang designed for guests to slow down, reconnect, and restore. The spa blends thoughtful treatments, calming interiors, and genuine Balinese hospitality to create an atmosphere of deep rest. Inspired by the calm nature of a koala, every aspect of the spa is crafted to evoke ease and comfort. Warm wooden design elements and natural aromatherapy oils help guests unwind, breathe, and reset in a peaceful environment.

Role Description

The Front Desk Receptionist is a full-time, on-site role based in Kecamatan Kuta Selatan. This role is responsible for greeting guests, managing check-in and check-out procedures, and ensuring a welcoming and efficient front-of-house experience. Daily tasks include answering phone calls, responding to inquiries, scheduling and confirming appointments, and maintaining accurate guest records. The Front Desk Receptionist also handles payments, supports basic clerical duties such as filing and data entry, and coordinates with spa therapists and other team members to uphold smooth operations. Maintaining a calm, professional, and guest-focused demeanor is essential in representing the Resting Koala Spa experience.

Qualifications

• Strong customer service and communication skills, with the ability to interact courteously and clearly with guests and colleagues.
• Proficient phone etiquette and experience handling calls, messages, and appointment scheduling.
• Receptionist duties experience, including welcoming guests, managing bookings, and overseeing front desk procedures.
• Clerical skills such as data entry, record keeping, filing, and basic administrative support.
• Ability to maintain a calm, professional presence in a hospitality or spa environment.
• Organizational skills and attention to detail when managing multiple tasks and guest requests.
• Comfort using scheduling software or booking systems; basic computer literacy (email, spreadsheets, documents).
• Prior experience in hospitality, spa, or wellness settings is an advantage.
• Fluency in English; knowledge of Indonesian or other languages is beneficial.
• Reliability, punctuality, and a commitment to providing inclusive, respectful service to all guests.