Front Office & Guest Experience Specialist — Luxury Spa

Pengiklan Anonim; Provinsi Bali; On-site; IDR 55,800,000 - 89,280,000; Full time

Job summary

Pengiklan Anonim, a luxury spa in Uluwatu, Bali, is seeking a Front Office Receptionist to welcome guests, manage bookings, and drive premium customer service. The role focuses on booking optimization, client inquiries via WhatsApp, and promoting treatments and skincare products.

You will work in a professional, international environment and must speak fluent English, have strong sales and interpersonal skills, and be comfortable using booking software and ChatGPT for information handling.

Qualifications

• Fluent English (spoken and written) is mandatory.
• Strong communication and interpersonal skills.
• Excellent customer service and sales abilities.
• Comfortable using WhatsApp Business and ChatGPT.
• Experience with appointment booking systems (e.g., Fresha) is preferred.

Responsibilities

• Welcome clients and deliver a premium customer experience.
• Respond professionally to WhatsApp messages and booking inquiries.
• Answer questions about skincare, treatments, services, and pricing.
• Communicate clearly with international clients.
• Handle appointment confirmations, cancellations, and rescheduling.
• Manage therapists' daily schedules and optimize bookings.
• Maximize daily appointments and minimize gaps between bookings.
• Recommend and sell skincare products and add-ons.
• Promote treatments, packages, and add-ons.
• Manage booking software and client information.

Skills

Fluent English

Excellent communication

Interpersonal skills

Customer service

Sales abilities

Organized

Multitask

Proactive

Detail-oriented

Comfort with international clients

Tools

WhatsApp Business

ChatGPT

Booking software (Fresha)

Job description

Pengiklan Anonim, a luxury spa in Uluwatu, Bali, is seeking a Front Office Receptionist to welcome guests, manage bookings, and drive premium customer service. The role focuses on booking optimization, client inquiries via WhatsApp, and promoting treatments and skincare products.

You will work in a professional, international environment and must speak fluent English, have strong sales and interpersonal skills, and be comfortable using booking software and ChatGPT for information handling.