Warehouse Operations Strategy and Excellence Lead

Blibli; Jakarta Pusat; On-site; IDR 360,000,000 - 540,000,000; Full time

Benefits offered by this job

Warehouse leadership role

Job summary

Blibli is transforming into a future-ready digital ecosystem where operational excellence, speed, and customer satisfaction go hand in hand. As a Warehouse Operations & Excellence Lead, you will lead planning, optimization, and execution of warehouse operations to achieve service, productivity, quality, and cost targets, while developing people and driving continuous improvement at scale.

You’ll combine leadership with data-driven decision-making and cross-functional collaboration to turn

Qualifications

• Bachelor’s degree in a related field with a minimum GPA (as stated): 3.30.
• 5+ years of experience in Warehouse Operations, Supply Chain, Fulfillment or Logistics.
• Proven experience leading and managing people and performance.
• Strong understanding of end-to-end warehouse operations, capacity planning, productivity, SLA management, and cost optimization.
• Experience with WMS and data analytics tools; knowledge of AI/automation applications.

Responsibilities

• Lead end-to-end warehouse operations to meet SLAs with proper planning of capacity and resources.
• Coach and develop the operations team with clear priorities and performance monitoring.
• Drive productivity and cost-efficiency initiatives across manpower, processes, and resources.
• Analyze performance and create reports/dashboards translating data into recommendations.
• Lead CI projects to improve productivity, quality, turnaround time, and customer experience.
• Collaborate with clients, vendors, and cross-functional teams to resolve challenges in fulfillment.
• Make timely, data-driven decisions during high-demand periods.

Skills

Team leadership

Data-driven decisions

Cross-functional

Process improvement

Problem solving

Communication skills

Stakeholder management

AI & automation

WMS familiarity

Capacity planning

Education

Bachelor’s degree in Industrial Engineering, Supply Chain, Business Management, Logistics, or related field

Tools

WMS systems

Analytics tools

Marketplace systems

Operational systems

Data analytics software

Job description

Warehouse Operations Strategy and Excellence Lead Sarana Jaya, Kota Jakarta Pusat, Dki Jakarta, Indonesia 5 - 8 Years

Job Description

About the Role

Blibli is transforming into a future-ready digital ecosystem where operational excellence, speed, and customer satisfaction go hand in hand. As part of this transformation, Fulfilment At Speed (FAS) plays a critical role in powering fulfillment, logistics, and supply-chain excellence across Indonesia’s omnichannel ecosystem.

As a Warehouse Operations & Excellence Lead , you will lead the planning, optimization, and execution of warehouse operations to achieve service, productivity, quality, and cost targets. Beyond managing day-to-day performance, you will be responsible for leading the team, developing people, and driving continuous improvement initiatives that strengthen our warehouse capabilities at scale.

You’ll combine operational leadership, data-driven decision-making, and strong cross-functional collaboration to turn complex warehouse challenges into sustainable improvements.

What You’ll Do

• Lead and optimize end-to-end warehouse operations , ensuring capacity, manpower, and resources are effectively planned to consistently achieve SLAs.
• Manage, coach, and develop the operations team by setting clear priorities, monitoring performance, and building a culture of ownership and continuous improvement.
• Drive productivity and cost-efficiency initiatives , identifying opportunities to optimize manpower, processes, capacity, and operational resources.
• Analyze warehouse performance and develop reports or dashboards that translate operational data into actionable recommendations for management and clients.
• Lead continuous improvement and operational excellence projects to improve productivity, quality, accuracy, turnaround time, and customer experience .
• Collaborate with cross-functional teams, clients, and vendors to resolve operational challenges and ensure seamless fulfillment execution.
• Lead operational projects and make timely, data-driven decisions to maintain performance during periods of high demand or operational complexity.

What You’ll Bring to the Team

• Bachelor’s degree (S1) in Industrial Engineering, Supply Chain, Business Management, Logistics, or a related field , with a minimum GPA of 3.30 .
• Minimum 5 years of experience in Warehouse Operations, Supply Chain, Fulfillment, Logistics Operations, or a related area.
• Proven experience in leading and managing people , including performance management, coaching, manpower planning, and team development.
• Strong understanding of end-to-end warehouse operations , capacity planning, productivity, SLA management, and cost optimization.
• Strong analytical and problem-solving capabilities, with experience translating operational data into actionable insights and measurable improvements.
• Experience leading process improvement / operational excellence initiatives in a fast-paced operational environment.
• Strong communication and stakeholder management skills, with the ability to collaborate effectively across internal teams, clients, and vendors.
• Familiarity with warehouse management systems (WMS), marketplace system, operational systems, data analytics tools, and emerging technologies, with the ability to leverage technology to improve operational efficiency and decision-making.
• Understanding of AI and automation applications in operations, with the ability to identify opportunities to apply AI and technology to improve productivity, process efficiency, data analysis, and operational decision-making.

Why You’ll Love Working Here

This is a role where you’ll have the opportunity to lead both people and operational transformation . You’ll own meaningful warehouse performance challenges, develop a high-performing team, and turn data and operational insights into improvements that can scale across the business.

At FAS, you’ll see the tangible impact of your decisions every day while helping us build stronger fulfillment capabilities as we continue growth — transforming together.

Job Snapshot

Job ID

JOB_576

Location