Warehouse Site Manager

Pengiklan Anonim; Desa Ciranjeng; On-site; IDR 600,000,000 - 900,000,000; Full time

Job summary

Pengiklan Anonim is seeking an experienced Warehouse Site Manager to lead end-to-end contract logistics operations, including warehouse, inventory, transportation, and Data Hall support. You will be accountable for site performance, manpower planning, productivity, and KPI/SLA achievement in a 24/7 environment.

The successful candidate will demonstrate leadership, commercial acumen, customer relationship skills, and a track record in high-volume logistics with a focus on continuous improvement

Qualifications

• Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, Operations Management or a related field.
• Minimum 8–10 years of experience in contract logistics or warehouse operations with senior leadership exposure.
• Proven ability to manage large-scale, high-volume warehouse operations in a 24/7 environment.
• Strong knowledge of end-to-end warehouse operations, inventory, transportation, and workforce planning.
• Experience in P&L management, budgeting, cost optimization, and contract administration.
• Excellent leadership, communication, negotiation, and problem-solving skills.
• Fluency in English is preferred.

Responsibilities

• Take overall accountability for end-to-end site operations across warehouse, inventory, transportation, and Data Hall support.
• Lead 24/7 operations to ensure efficiency, service continuity, and compliance with customer requirements.
• Manage daily contract logistics activities including receiving, storage, inventory control, order fulfillment, dispatch, and transport.
• Ensure manpower planning, staffing, shift coverage, and productivity management for continuous operations.
• Develop and monitor SOPs to ensure consistency, efficiency, and compliance.
• Monitor KPIs, SLAs, inventory accuracy, productivity, and service quality against customer expectations.
• Collaborate with Warehouse, Transport, QHSE, HR, and Data Hall teams for cross-functional alignment.
• Lead performance reviews, identify risks, and implement corrective actions.
• Own site P&L and participate in annual operating budget preparation and monitoring.
• Drive continuous improvement initiatives to enhance efficiency, reduce costs, and improve safety.
• Ensure health, safety, security and regulatory compliance.
• Build and maintain strong customer relationships; manage escalations and service issues.

Skills

Leadership

Contract logistics

Warehouse operations

P&L management

Budgeting

Safety compliance

Cross-functional collaboration

KPI & SLA management

Data analysis

Education

Bachelor’s degree in Logistics or related field

Tools

WMS

ERP systems

MS Office

Operational reporting tools

Job description

We are seeking an experienced and proactive Warehouse Site Manager to lead and oversee end-to-end contract logistics operations, ensuring operational excellence, safety, service quality, and customer satisfaction.

The role will be responsible for managing 24/7 operations, covering warehouse management, inventory control, transportation, and Data Hall support. The successful candidate will have overall accountability for site performance, including manpower planning, productivity, inventory accuracy, financial performance, KPI and SLA achievement, and operational compliance.

The ideal candidate will demonstrate strong leadership, commercial acumen, customer relationship management, and problem-solving capabilities, with a proven track record in managing complex, high-volume logistics operations and driving continuous improvement.

Key Accountabilities

1. Operations Management

Take overall accountability for end-to-end site operations, ensuring seamless coordination across warehouse, inventory, transportation, and Data Hall support functions.

Lead and oversee 24/7 operations to ensure operational efficiency, service continuity, and compliance with customer requirements.

Manage daily contract logistics activities, including receiving, storage, inventory control, order fulfillment, dispatch, transportation, and related operational support.

Ensure effective manpower planning, staffing oversight, shift coverage, resource allocation, and productivity management to support continuous operations.

Develop, implement, and monitor Standard Operating Procedures (SOPs) to ensure operational consistency, efficiency, and compliance.

Establish and maintain effective operational governance, including performance monitoring, reporting, escalation management, and corrective action processes.

Monitor and manage operational KPIs, SLAs, inventory accuracy, productivity, and service quality to ensure customer expectations are consistently met.

Coordinate closely with Warehouse, Transport, QHSE, HR, and Data Hall teams to ensure effective cross-functional collaboration.

Lead regular operational performance reviews, identify operational risks and service gaps, and implement corrective and preventive actions.

Act as the key escalation point for critical operational issues, ensuring timely resolution and minimal disruption to customer operations.

Drive resource optimization, cost efficiency, and operational improvements while maintaining service quality and safety standards.

Take ownership of site Profit & Loss (P&L), ensuring financial performance aligns with business objectives.

Collaborate with the Director of Operations in preparing and managing the site's annual operating budget.

Monitor actual financial performance against budget, identify variances, and implement corrective actions to achieve financial targets.

Optimize operational costs through effective manpower utilization, productivity improvements, resource planning, and cost control initiatives.

Ensure effective contract administration by regularly reviewing service scope, pricing structures, and customer agreements to maintain profitability.

Lead or support contract renewal negotiations and commercial adjustments to improve contract terms and revenue opportunities.

Prepare and present monthly financial and operational performance reports, highlighting key variances, risks, and improvement opportunities.

Lead, manage, coach, and develop site operations teams to build a high-performing and accountable workforce.

Provide clear direction, leadership, and guidance to direct reports and operational teams.

Ensure effective workforce planning, shift scheduling, and manpower allocation to support 24/7 operational requirements.

Monitor employee performance and productivity, addressing performance gaps in accordance with company policies and procedures.

Ensure employees receive appropriate training and competency assessments to perform their duties safely and effectively.

Collaborate with HR on recruitment, workforce planning, succession planning, and talent development for key operational roles.

Foster a positive workplace culture that promotes employee engagement, accountability, teamwork, and continuous improvement.

Ensure employee productivity and performance consistently support operational targets and customer service commitments.

4. Continuous Improvement & Performance Management

Lead continuous improvement initiatives to enhance operational efficiency, service quality, productivity, and cost effectiveness.

Identify opportunities to streamline warehouse, inventory, transport, and support processes through operational improvements and digital solutions.

Establish, monitor, and review operational KPIs to measure performance against business and customer expectations.

Conduct regular operational performance reviews and root cause analysis to identify service gaps, operational risks, and recurring issues.

Develop and implement corrective and preventive action plans to ensure sustainable improvements.

Promote process standardization, operational discipline, and best practices across all operational functions.

Drive a culture of continuous improvement, innovation, and performance excellence throughout the site.

5. Health, Safety, Security & Compliance

Ensure all site operations comply with applicable Indonesian health, safety, environmental, security, and regulatory requirements.

Promote a strong safety culture and ensure compliance with company policies, customer requirements, and established operational standards.

Lead by example in implementing safe working practices and ensuring continuous hazard identification, risk assessment, and mitigation.

Coordinate with the QHSE and Security teams to ensure effective implementation of safety, security, and compliance programs.

Conduct regular operational inspections, audits, and risk assessments to identify potential hazards and compliance gaps.

Ensure incidents, accidents, and near misses are properly investigated, with corrective and preventive actions implemented.

Ensure warehouse equipment, operational facilities, and related infrastructure are properly maintained to support safe and uninterrupted operations.

Maintain operational readiness and business continuity to minimize service disruptions and operational risks.

6. Customer Relationship & Stakeholder Management

Serve as the primary operational point of contact for customers, ensuring effective communication, service delivery, and issue resolution.

Build and maintain strong customer relationships by consistently meeting service expectations and contractual commitments.

Lead regular customer performance reviews, presenting operational KPIs, SLA achievements, service issues, and improvement initiatives.

Manage customer escalations and ensure operational concerns are addressed promptly and effectively.

Coordinate with internal stakeholders, including Operations, Transport, QHSE, HR, Commercial, and Customer Service teams, to ensure alignment with customer requirements.

Identify opportunities to enhance customer satisfaction through service improvements and operational innovation.

Support revenue growth by identifying upselling and cross-selling opportunities within existing customer contracts.

Collaborate with Commercial and Customer Service teams to evaluate new business opportunities based on operational capacity and capabilities.

Qualifications & Experience

Bachelor's degree in Logistics, Supply Chain Management, Business Administration, Operations Management, Engineering, or a related field.

Minimum 8-10 years of experience in contract logistics, warehouse operations, supply chain management, or related industries, including significant experience in a senior operational leadership role.

Proven experience in managing large-scale, high-volume warehouse operations, preferably within a 24/7 operating environment.

Strong knowledge of end-to-end warehouse operations, inventory management, transportation, workforce planning, and operational performance management.

Experience in managing complex logistics operations involving multiple functional teams and customer requirements.

Demonstrated experience in managing large operational teams, including manpower planning, shift management, performance monitoring, and employee development.

Proven ability to manage operational KPIs, SLAs, inventory accuracy, productivity, and service quality.

Strong financial and commercial understanding, including P&L management, budgeting, cost optimization, and contract administration.

Experience in customer relationship management, operational reviews, escalation handling, and service improvement initiatives.

Familiarity with applicable Indonesian logistics, occupational health and safety, environmental, and security regulations.

Experience in warehouse management systems (WMS), ERP systems, and operational reporting tools.

Strong leadership, analytical, communication, negotiation, and problem-solving skills.

Ability to work effectively under pressure, manage competing priorities, and make sound operational decisions.

Good command of English, both written and spoken.