Waiter/Waitress - Casual Daily Worker

Dijiwa Sanctuaries; Kecamatan Ubud; On-site; IDR 44,640,000 - 66,960,000; Full time

Job summary

Mathis Retreat Ubud, part of Dijiwa Sanctuaries, seeks a friendly Waiter/Waitress to deliver warm Indonesian hospitality in a luxury setting.

You will welcome guests, guide them through our curated menu, coordinate with kitchen and bar teams, and ensure flawless service in a tranquil, elegant environment.

Qualifications

• Minimum high school diploma or equivalent.
• Food handler certification preferred.
• Proficiency in English required; additional languages a plus.

Responsibilities

• Welcome guests and guide through menu selections.
• Deliver dining experience with Indonesian hospitality in a luxury setting.
• Coordinate with kitchen and bar teams to ensure seamless service.
• Handle multiple orders accurately while maintaining composure.

Skills

Interpersonal skills

English proficiency

F&B service experience

Teamwork

Attention to detail

Food safety knowledge

Education

High school diploma

Food handler certification

Tools

POS systems

Job description

Join the Dijiwa Sanctuaries family as a Waiter/Waitress at Mathis Retreat Ubud, where every guest interaction becomes a cherished memory. As part of our Food and Beverage Service team, you will be the warm face of Dijiwa, creating intimate moments that define our 'Sanctuary for the Soul' philosophy. In this role, you will deliver exceptional dining experiences that reflect authentic Indonesian hospitality blended with contemporary luxury service standards. You will welcome guests with genuine warmth, guide them through our curated culinary offerings, and anticipate their needs before they arise. Your attentiveness and natural hospitality will transform ordinary meals into extraordinary experiences that guests will remember long after their stay. Success in this role means consistently exceeding guest expectations while maintaining the elegant, relaxed atmosphere that defines Mathis Retreat Ubud. You will work closely with our culinary and bar teams to ensure seamless service that showcases the best of Ubud's flavors and Dijiwa's commitment to excellence. This is an opportunity to grow your career in luxury hospitality, learning from experienced professionals in one of Bali's most prestigious boutique settings.

Qualifications

Minimum high school diploma or equivalent. Food handler certification is preferred. Professional proficiency in English is required; additional language skills are a plus. Must be available to work flexible shifts including mornings, evenings, and weekends.

Required Skills

• Excellent interpersonal and communication skills in English (written and spoken)
• Previous experience in food and beverage service
• preferably in hotels or restaurants
• Strong knowledge of food and beverage menu items
• ingredients
• and preparation methods
• Ability to work in a fast-paced environment while maintaining composure
• Outstanding customer service mindset with genuine warmth and hospitality
• Teamwork and collaboration skills to work effectively with kitchen and service staff
• Attention to detail with ability to remember multiple orders and preferences
• Basic knowledge of food safety and hygiene standards

Nice to Have

• Previous experience in luxury or boutique hotel settings
• Familiarity with point-of-sale (POS) systems
• Understanding of Balinese culture and local customs
• Wine and beverage service certification or knowledge