Voice Support Agent, 24/7 Tech & Audio

Influx; Indonesia; On-site; IDR 66,960,000 - 100,440,000; Full time

Job summary

Influx provides customer service for brands and tech companies on demand, 24/7, across time zones. We are growing and currently sourcing qualified Customer Support Agents to join our talent pipeline in preparation for upcoming client requirements.

As a Customer Support Agent, you will assist customers with questions and technical issues, identify problems through active listening, and deliver professional, effective solutions. This role is Indonesia-based.

Qualifications

• Experience in customer support or voice assistance.
• Knowledge of IoT and technology products.
• Comfort with reading scripts and basic code.

Responsibilities

• Provide professional and customer-focused voice support.
• Actively listen to customers to understand issues.
• Communicate politely and professionally throughout interactions.
• Apply analytical and troubleshooting skills to identify solutions.
• Stay updated with music trends and platforms.
• Collaborate with a global team and brands in the industry.
• Ensure readiness with backup devices and internet connections.
• Support audio hardware and back-end systems.

Skills

Voice support

Troubleshooting

IoT knowledge

Music trends & streaming

Remote systems

Audio hardware

Salesforce

Scripting & basic code

Tools

Salesforce

Job description

Influx provides customer service for brands and tech companies on demand, 24/7, across time zones. We are growing and currently sourcing qualified Customer Support Agents to join our talent pipeline in preparation for upcoming client requirements.

As a Customer Support Agent, you will assist customers with questions and technical issues, identify problems through active listening, and deliver professional, effective solutions. This role is Indonesia-based.