Customer Service Agent (English Speaking)

Influx; Indonesia; On-site; IDR 44,640,000 - 89,280,000; Full time

Job summary

Influx is seeking a customer service professional in Indonesia for a fully remote, full-time role (44 hours per week). You will handle inquiries via email, chat, and phone, primarily in English, delivering empathetic support and clear explanations to customers across brands and tech companies worldwide.

The ideal candidate communicates confidently in English, thinks quickly, works well in a team, and is tech-savvy with G Suite.

Qualifications

• Fluent in English (spoken and written): This is the most important requirement. You must be confident in handling conversations exclusively in English, as it is the main language at Influx.
• A quick thinker with excellent verbal communication and listening skills.
• A team player who is adaptable and open to continuous learning.
• Empathetic, conscientious, and a person of integrity with a strong focus on achieving results.
• Tech-savvy with proficiency in G Suite (Google Docs, Gmail, Google Meet, etc.).
• Equipped with a professional setup, including your own laptop and a noise-canceling headset.

Responsibilities

• Answer customer questions and solve problems in real time, primarily through email, chat, and phone calls.
• Communicate effectively and with confidence in English via phone, chat, and email.
• Provide clear explanations and empathetic support to customers.
• Collaborate with your manager and peers to achieve goals and continuously improve.

Skills

Fluent in English

Customer service

Problem-solving

Team player

Tools

G Suite

Job description

Are you a customer service professional or a recent graduate in Indonesia with a knack for problem-solving? Do you possess excellent English-speaking skills and a passion for assisting others? We're looking for you!

Influx is a profitable and growing startup that provides on-demand, 24/7 customer support for brands and tech companies worldwide. Our global team includes over 1,000 members, and we're looking for more detail-oriented, empathetic, and thoughtful people to join us.

This is a full-time, work-from-home position (44 hours per week) that offers the flexibility to work from anywhere in Indonesia.

What You'll Do

• Answer customer questions and solve problems in real time, primarily through email, chat, and phone calls.
• Communicate effectively and with confidence in English via phone, chat, and email.
• Provide clear explanations and empathetic support to customers.
• Collaborate with your manager and peers to achieve goals and continuously improve.

Who You Are

• Fluent in English (spoken and written): This is the most important requirement. You must be confident in handling conversations exclusively in English, as it is the main language at Influx.
• A quick thinker with excellent verbal communication and listening skills.
• A team player who is adaptable and open to continuous learning.
• Empathetic, conscientious, and a person of integrity with a strong focus on achieving results.
• Tech-savvy with proficiency in G Suite (Google Docs, Gmail, Google Meet, etc.).
• Equipped with a professional setup, including your own laptop and a noise-canceling headset.

Why Join Influx?

• Work from anywhere: Enjoy a work-from-home arrangement with some flexibility.
• Grow with us: Join an international team that embraces a growth mindset and values coaching. We believe in helping you grow with the company.
• High-caliber experience: You will work with a set of international clients who have high standards of excellence.
• Opportunity for fresh graduates: We welcome applications from recent graduates who are ready to kick-start their careers.