Agent Support Specialist (Fluent in English)

ATI Business Group; Jakarta Pusat; On-site; IDR 525,210,084 - 787,815,126; Full time

Job summary

Medium is seeking an Agent Support Specialist in Jakarta to assist global agents with Land or Air bookings. This role demands fluent English and a focus on high-quality customer service standards across various communication channels.

Responsibilities include resolving inquiries, supporting suppliers, and maintaining professionalism in a 24/7 work environment. Candidates must hold a Bachelor’s degree and should be ready to adapt to a shifting schedule, including public holidays.

Qualifications

• Minimum 1 year of experience in Customer Service.
• Fresh graduates with advanced English skills welcome.
• Willing to work in a 24/7 shifting schedule.

Responsibilities

• Resolve agent inquiries related to bookings via chat, phone, or email.
• Provide support to suppliers through phone and email.
• Manage inquiries professionally and in a timely manner.

Skills

Fluent in English

Customer Service

Strong communication skills

Education

Bachelor’s degree in any major

Job description

Role Purpose

We're looking for an Agent Support Specialist (Fluent in English) to support one of our largest Australia-based clients. This role is responsible for assisting global agents in managing Land or Air bookings efficiently and accurately.

Responsibilities

• Resolve agent inquiries related to Land or Air bookings through chat, phone, or email, aiming for first-contact resolution.
• Provide support to suppliers via phone and email communication.
• Manage and respond to inquiries in a timely and professional manner.
• Escalate complex or higher-level inquiries to the appropriate stakeholders when required.
• Maintain high-quality customer service standards while supporting global agents.

Qualifications

• Bachelor’s degree in any major.
• Fluent in English, both spoken and written.
• Minimum 1 year of experience in Customer Service with strong English communication skills.
• Fresh graduates with advanced English communication skills are welcome to apply.
• Willing to work in a 24/7 shifting schedule, including public holidays.
• Willing to work onsite in Central Jakarta (Batu Tulis, Gambir) or BSD, Tangerang.