Customer Service Agent

Influx; Indonesia; On-site; IDR 66,960,000 - 100,440,000; Full time

Job summary

Influx provides customer service for brands and tech companies on demand, 24/7, across time zones. We are growing and currently sourcing qualified Customer Support Agents to join our talent pipeline in preparation for upcoming client requirements.

As a Customer Support Agent, you will assist customers with questions and technical issues, identify problems through active listening, and deliver professional, effective solutions. This role is Indonesia-based.

Qualifications

• Experience in customer support or voice assistance.
• Knowledge of IoT and technology products.
• Comfort with reading scripts and basic code.

Responsibilities

• Provide professional and customer-focused voice support.
• Actively listen to customers to understand issues.
• Communicate politely and professionally throughout interactions.
• Apply analytical and troubleshooting skills to identify solutions.
• Stay updated with music trends and platforms.
• Collaborate with a global team and brands in the industry.
• Ensure readiness with backup devices and internet connections.
• Support audio hardware and back-end systems.

Skills

Voice support

Troubleshooting

IoT knowledge

Music trends & streaming

Remote systems

Audio hardware

Salesforce

Scripting & basic code

Tools

Salesforce

Job description

Influx provides customer service for brands and tech companies on demand, 24/7, every day of the year, including holidays. Our global team of agents and managers works across time zones to deliver exceptional customer experiences for world-class clients.

We are growing rapidly and are currently sourcing qualified agents to join our talent pipeline in preparation for upcoming client requirements.

If you have experience in customer support, voice assistance, troubleshooting, or technology-related products, we would love to hear from you!

About the Opportunity

We are looking for a Customer Support Agent to support our client, who is operating in the audio and technology space.

In this role, you will assist customers with their questions and technical issues, identify problems through active listening, and provide professional and effective solutions.

• Provide professional and customer-focused voice support.
• Actively listen to customers to understand and identify their issues.
• Communicate politely and professionally throughout every interaction.
• Apply strong analytical and troubleshooting skills to identify solutions.
• Be receptive to feedback and continuously improve your performance.
• Demonstrate experience or knowledge of IoT (Internet of Things).
• Stay up to date with current music trends and music streaming platforms — a plus.
• Experience with remote management and software back-end systems is a plus.
• Experience using and managing audio hardware, such as speakers, PA systems, and amplifiers, is a plus.
• Experience with Salesforce is a plus.
• The ability to read and understand scripts and basic code is a strong plus.
• MacBook Air M1 or higher
• Intel i5 10th Gen or higher for laptops and PCs
• AMD Ryzen 5 6th Gen H-Series or higher/newer for laptops
• AMD Ryzen 3 5th Gen or newer for desktop PCs
• A backup work device and backup internet connection
• A good-quality headset with a clear microphone
• Minimum 50 Mbps internet connection
• Dual-monitor setup is a plus
• Collaborate with a global team and work with leading brands in the industry.
• Join a fast-growing company committed to professional growth and career development.
• Work in a dynamic, inclusive, and supportive environment where team culture is a priority.
• This role is only open to applicants based in Indonesia.
• Influx never asks candidates to make any payment at any stage of the recruitment process.
• Successful candidates will only be contacted through an email address ending in @influx.com.

Are you passionate about providing exceptional customer support and comfortable troubleshooting technology-related issues? This could be the opportunity for you!