Remote English-Speaking Customer Support Agent

Influx

Indonesia

On-site

IDR 44,640,000 - 89,280,000

Full time

4 days ago

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Job summary

Influx is seeking a customer service professional in Indonesia for a fully remote, full-time role (44 hours per week). You will handle inquiries via email, chat, and phone, primarily in English, delivering empathetic support and clear explanations to customers across brands and tech companies worldwide.

The ideal candidate communicates confidently in English, thinks quickly, works well in a team, and is tech-savvy with G Suite.

Qualifications

Fluent in English (spoken and written): This is the most important requirement. You must be confident in handling conversations exclusively in English, as it is the main language at Influx.
A quick thinker with excellent verbal communication and listening skills.
A team player who is adaptable and open to continuous learning.
Empathetic, conscientious, and a person of integrity with a strong focus on achieving results.
Tech-savvy with proficiency in G Suite (Google Docs, Gmail, Google Meet, etc.).
Equipped with a professional setup, including your own laptop and a noise-canceling headset.

Responsibilities

Answer customer questions and solve problems in real time, primarily through email, chat, and phone calls.
Communicate effectively and with confidence in English via phone, chat, and email.
Provide clear explanations and empathetic support to customers.
Collaborate with your manager and peers to achieve goals and continuously improve.