AI Agent Manager

amIT Global Solutions Sdn Bhd; Indonesia; On-site; IDR 1,258,540,093 - 1,797,914,419; Full time

Job summary

amIT Global Solutions Sdn Bhd is seeking an AI Agent Manager to enhance AI-powered customer service. This role involves partnering with clients to implement AI solutions, optimizing performance through analysis, and ensuring a continuous improvement lifecycle.

The ideal candidate will possess strong analytical skills, be technically adept with modern AI tools like Gemini, and have excellent communication abilities. Passion for AI and a commitment to staying updated with trends are essential for success in this role.

Qualifications

• Strong analytical and problem-solving skills.
• Ability to set up monitoring frameworks for AI performance.
• Hands-on expertise with modern AI tools and platforms.
• Excellent communication skills and client engagement.
• Passion for technology and AI trends.
• Comfortable working independently in a remote environment.

Responsibilities

• Analyze customer support and AI output to identify performance gaps.
• Create tailored questions and answers for monitoring AI accuracy.
• Build an AI-optimized knowledge base from client data.
• Test improvements using relevant metrics.
• Deploy refined knowledge to the AI Agent for optimization.

Skills

Analytical skills

Problem-solving

AI tools expertise

Communication

Client engagement

Independence in remote work

Tools

Gemini

Job description

Overview

We're looking for a passionate AI Agent Manager to join our team.

This role partners with the AI Adoption Manager to help Influx clients embrace AI. You will engage directly with clients to introduce AI, uncover high-value use cases, and guide them through adoption. Your primary mission is to ensure that AI-powered customer service is accurate, complete, and continually optimized—covering the entire lifecycle from analysis to improvement.

Key Responsibilities

The AI Agent Manager ensures AI-powered customer service is accurate, complete, and optimized for performance, managing the full lifecycle:

• Analyze Helpdesk: Analyze customer support and AI Agent output to identify gaps in performance.
• Setup Monitoring: Create tailored questions and answers to score and benchmark your AI Agent.
• Engineer Knowledge: Build a high-quality, AI-optimized knowledge base from client data sources.
• Evaluate With AI: Test improvements using metrics such as Faithfulness and Semantic Similarity.
• Launch & Improve: Deploy refined knowledge to the AI Agent and monitor for continuous optimization.

Required Qualifications

• Strong analytical and problem‑solving skills to analyze helpdesk operations and AI Agent outputs, identifying gaps and opportunities for improvement.
• Ability to set up monitoring frameworks, designing tailored benchmark questions and scoring methods to measure AI Agent accuracy and consistency.
• Hands‑on expertise with modern AI tools and platforms (e.g., Gemini), plus the technical aptitude to launch and continuously improve deployed AI solutions.
• Excellent communication and client‑engagement skills, with confidence in leading discussions and translating insights into actionable reports.
• Passion for technology and commitment to staying current on AI trends, tools, and best practices.
• Comfortable working independently in a remote, globally distributed team environment.

About Influx

Our 24/7 on-demand support service guarantees response times and coverage, troubleshooting, and solving customer problems in under one hour, every hour of the week. Headquartered in Melbourne with a global team of 1,000+ staff, we are committed to delivering exceptional customer service.

Important Notes

• Influx never asks candidates to make any payment throughout the entire recruitment process.
• Successful candidates will be contacted only through email ending with @influx.com.