VIP IT Service Desk Specialist with SAP Support

PT. Intikom Berlian Mustika; Jakarta Pusat; Presencial; IDR 89.280.000 - 133.920.000; Jornada completa

Descripción de la vacante

PT. Intikom Berlian Mustika is seeking an IT Service Desk specialist to deliver VIP level support and promptly resolve hardware, software, and network issues. You will manage user accounts, assist with SAP access, and maintain video conference systems.

The role requires a Diploma in IT with at least three years in IT support, strong Windows/Linux skills, and ITIL knowledge. Proxying and remote tools experience are valued.

Formación

• Diploma in Informatics/CS/IS or related IT field.
• Minimum 3 years in IT Service Desk or IT Support.
• Proficient with Windows 10, Linux and MS Office.
• Understanding of GPO and RIS deployment processes.
• Experience with Google Workspace management.
• Strong TCP/IP, WAN/LAN, PABX and VoIP knowledge.
• Familiar with meeting room and video conferencing systems.
• ITIL v4 or v5 certification preferred.

Responsabilidades

• Provide VIP IT support to users and management for optimal service delivery.
• Troubleshoot hardware, software, network, and business app issues as Level 1.
• Manage user accounts across Windows, email, SAP, and VPN.
• Support SAP operations and authorisation based on roles.
• Handle IT incidents end-to-end: logging, escalation, and resolution.
• Deliver timely remote support via remote access tools.
• Support end-user devices including desktops, laptops, printers, and mobile devices.
• Regularly inspect IT equipment, meeting rooms, and video systems for readiness.
• Coordinate with internal teams and vendors to improve IT services.
• Participate in Continuous Service Improvement initiatives.

Conocimientos

Windows 10

Linux

Google Workspace

GPO deployment

TCP/IP networking

VoIP

Meeting room tech

SIM A license

Educación

Diploma in IT

Herramientas

Remote access tools

RIS deployment

PABX

Descripción del empleo

PT. Intikom Berlian Mustika is seeking an IT Service Desk specialist to deliver VIP level support and promptly resolve hardware, software, and network issues. You will manage user accounts, assist with SAP access, and maintain video conference systems.

The role requires a Diploma in IT with at least three years in IT support, strong Windows/Linux skills, and ITIL knowledge. Proxying and remote tools experience are valued.