IT Helpdesk & Systems Admin — End-User Support

PT Intrias Mandiri Sejati; Batam; On-site; IDR 78,120,000 - 133,920,000; Full time

Job summary

PT Intrias Mandiri Sejati is seeking an IT Support professional to provide daily end-user assistance via phone, email, and on-site visits. You will troubleshoot hardware, software, and network issues, install and maintain IT equipment, and help manage IT assets and access issues across company tools and systems.

The ideal candidate holds a Diploma/Bachelor's in Informatics, IS, or Computer Engineering, with 1–3 years of relevant experience and proficient English for reading and writing.

Qualifications

• Diploma or bachelor's degree in Informatics, Information Systems, or Computer Engineering.
• 1–3 years of IT Support / Network Admin / Infrastructure Support experience.
• Proficient in English (reading and writing).

Responsibilities

• Provide day-to-day technical support to end-users via phone, email, and on-site visits.
• Troubleshoot and resolve IT-related issues including hardware, software, and network problems.
• Install, configure, and maintain IT equipment and software systems.
• Assist in maintaining IT inventory and managing IT assets.
• Support users with system access issues and troubleshooting problems related to company tools and systems.
• Update technical documentation and knowledge base for the IT team and end-users.
• Ensure timely resolution of issues and elevate complex problems to senior technical staff when necessary.
• Provide IT training and support to staff on new technologies and IT best practices.

Skills

IT Support

End-user support

Troubleshooting

Education

Diploma/Bachelor's in Informatics / Information Systems / Computer Engineering

Tools

SCCM

Windows 10+

Active Directory

Intune

Office 365

MS Teams

MFA

IT Ticketing System

Job description

PT Intrias Mandiri Sejati is seeking an IT Support professional to provide daily end-user assistance via phone, email, and on-site visits. You will troubleshoot hardware, software, and network issues, install and maintain IT equipment, and help manage IT assets and access issues across company tools and systems.

The ideal candidate holds a Diploma/Bachelor's in Informatics, IS, or Computer Engineering, with 1–3 years of relevant experience and proficient English for reading and writing.