VIP Deskside IT Support Engineer – Floor Ops
Amk Technology
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Job summary
AMK Technology is seeking an experienced Floor Deskside & VIP Support professional to join our Managed IT Operations Support team in Indonesia on a contract basis. The role focuses on delivering hands-on technical support, upholding SLAs, managing incidents, and ensuring high availability across enterprise IT and infrastructure environments.
You will work with cross-functional teams, coordinate with regional service partners, and drive process improvements while adhering to ITIL principles and
Qualifications
- Bachelor’s degree in IT, CS, Engineering or related field.
- Hands-on experience in IT operations or MSP environments.
- Familiar with ITIL service management and enterprise workflows.
Responsibilities
- Execute hands-on technical troubleshooting and incident handling.
- Manage support tickets and coordinate incident resolutions.
- Interface with enterprise stakeholders and regional teams.
- Maintain SLAs, KPIs, and operational documentation.
- Support IT and security policy adherence and ITIL practices.
- Contribute to process improvements and automation initiatives.
- Provide prompt technical assistance to end-users across environments.
- Document assets, tickets, and operational logs meticulously.
Skills
Education
Tools
Job description
AMK Technology is seeking an experienced Floor Deskside & VIP Support professional to join our Managed IT Operations Support team in Indonesia on a contract basis. The role focuses on delivering hands-on technical support, upholding SLAs, managing incidents, and ensuring high availability across enterprise IT and infrastructure environments.
You will work with cross-functional teams, coordinate with regional service partners, and drive process improvements while adhering to ITIL principles and
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