IT Service Desk

PT. Intikom Berlian Mustika; Jakarta Pusat; On-site; IDR 89,280,000 - 133,920,000; Full time

Job summary

PT. Intikom Berlian Mustika is seeking an IT Service Desk specialist to deliver VIP level support and promptly resolve hardware, software, and network issues. You will manage user accounts, assist with SAP access, and maintain video conference systems.

The role requires a Diploma in IT with at least three years in IT support, strong Windows/Linux skills, and ITIL knowledge. Proxying and remote tools experience are valued.

Qualifications

• Diploma in Informatics/CS/IS or related IT field.
• Minimum 3 years in IT Service Desk or IT Support.
• Proficient with Windows 10, Linux and MS Office.
• Understanding of GPO and RIS deployment processes.
• Experience with Google Workspace management.
• Strong TCP/IP, WAN/LAN, PABX and VoIP knowledge.
• Familiar with meeting room and video conferencing systems.
• ITIL v4 or v5 certification preferred.

Responsibilities

• Provide VIP IT support to users and management for optimal service delivery.
• Troubleshoot hardware, software, network, and business app issues as Level 1.
• Manage user accounts across Windows, email, SAP, and VPN.
• Support SAP operations and authorisation based on roles.
• Handle IT incidents end-to-end: logging, escalation, and resolution.
• Deliver timely remote support via remote access tools.
• Support end-user devices including desktops, laptops, printers, and mobile devices.
• Regularly inspect IT equipment, meeting rooms, and video systems for readiness.
• Coordinate with internal teams and vendors to improve IT services.
• Participate in Continuous Service Improvement initiatives.

Skills

Windows 10

Linux

Google Workspace

GPO deployment

TCP/IP networking

VoIP

Meeting room tech

SIM A license

Education

Diploma in IT

Tools

Remote access tools

RIS deployment

PABX

Job description

• Provide VIP IT support to users and management to ensure optimal IT service delivery.
• Troubleshoot hardware, software, network, and business application issues as Level 1 Support.
• Manage user accounts across Windows, email, SAP, and VPN environments, including account creation, access modifications, password resets, and account unlocks.
• Provide SAP operational support and manage user authorisations based on assigned roles.
• Manage IT incidents end-to-end, including logging, escalation, coordination, and ticket resolution.
• Deliver timely remote support using remote access tools.
• Support end-user devices, including desktops, laptops, printers, iPhones, antivirus software, and business applications.
• Conduct routine checks of IT equipment, meeting rooms, and video conferencing facilities to ensure operational readiness.
• Coordinate with internal teams and vendors to resolve issues and improve IT service quality.
• Participate in Continuous Service Improvement initiatives to increase the effectiveness of IT support services.

Requirement

• A minimum Diploma degree in Informatics Engineering, Computer Science, Information Systems, or a related IT field.
• At least 3 years of experience in IT Service Desk or IT Support.
• Proficiency in Windows 10, Linux, and Microsoft Office products.
• Understanding of Group Policy Object concepts and deployment processes using RIS.
• Knowledge of email management and productivity tools within Google Workspace.
• Strong understanding of TCP/IP networking, WAN/LAN telecommunications infrastructure, PABX, and VoIP.
• Skills in the automation and operation of meeting room and video conferencing systems.
• Basic knowledge of standard hardware and software used in a business environment.
• Having certified ITIL v4 or v5
• Ability to drive a four-wheeled vehicle and a valid SIM A driver's licence.