Villa Operations & Quality Manager

Cc Recruitment; Indonesia; On-site; IDR 180,000,000 - 320,000,000; Full time

Benefits offered by this job

BPJS full package

Upselling bonus

THR

Training and support

Profesional team

Job summary

Villa Operations & Quality Manager di Bingin–Uluwatu adalah peran manajerial operasional villa mewah yang mengawasi layanan harian, kualitas kebersihan, perawatan, dan kepuasan tamu. Anda akan memimpin tim operasional, housekeeping, pemeliharaan, dan inspeksi rutin untuk memastikan standar tamu yang konsisten.

Posisi ini membutuhkan minimal 3 tahun pengalaman di operasi villa atau hospitality, keahlian dalam SOP dan checklists, serta kemampuan bahasa Inggris yang baik.

Qualifications

• Minimum 3 years of relevant villa operations or hospitality experience.
• Experience managing staff and maintaining high quality via SOPs and checklists.
• Strong knowledge of housekeeping, maintenance, pool care and villa inspections.
• Good spoken and written English is essential.
• Excellent organizational, leadership and problem-solving skills.
• Ability to independently manage multiple properties and priorities.

Responsibilities

• Oversee daily operations and quality standards across villas.
• Manage housekeeping, villa supervisors, pool cleaners, gardeners and maintenance teams.
• Organize daily staff schedules and priorities.
• Conduct villa inspections before guest arrivals and after departures.
• Ensure villas are clean, well-maintained and guest-ready.
• Coordinate maintenance and preventive maintenance.
• Monitor staff performance and provide training per SOPs.
• Maintain inspection checklists, maintenance records, inventory and reports.
• Identify and resolve operational issues; follow up until resolved.
• Collaborate with Guest Relations & Concierge Manager on guest requests and check-ins.

Skills

Staff management

Quality control

SOPs

Housekeeping

Maintenance

English proficiency

Operational planning

Leadership

Job description

Villa Operations & Quality Manager

Perusahaan : Cc Recruitment Jenis Pekerjaan : Full-Time Indonesia JobCopilot will tailor your resume and auto-fill the application

Deskripsi Pekerjaan - Villa Operations & Quality Manager

Job description

Villa Operations & Quality Manager

Bingin – Uluwatu, Bali | Full-time | Luxury Hospitality

We are a growing luxury hospitality business working with a collection of villas in Bingin and Uluwatu.

We are looking for an experienced, hands‑on and highly organized Villa Operations & Quality Manager to oversee daily villa operations, lead operational teams and ensure consistently high standards of cleanliness, maintenance and guest satisfaction.

Key Responsibilities

• Oversee daily operations and quality standards across multiple luxury villas.

• Manage and supervise housekeeping staff, villa supervisors, pool cleaners, gardeners and maintenance teams.

• Organize daily staff schedules, work assignments and operational priorities.

• Personally conduct villa inspections before guest arrivals and after departures.

• Ensure all villas are exceptionally clean, well maintained and fully guest-ready.

• Coordinate maintenance, repairs and preventive maintenance.

• Monitor staff performance, provide training and ensure compliance with SOPs.

• Maintain accurate inspection checklists, maintenance records, inventory and daily operational reports.

• Proactively identify problems, take corrective action and follow up until fully resolved.

• Work closely with the Guest Relations & Concierge Manager, supporting each other with check‑ins, guest requests, complaints and operational matters whenever needed.

Job requirements

Requirements

• Minimum 3 years of relevant experience in villa operations, villa management or hospitality operations.

• Proven experience managing staff and maintaining high quality standards via SOP’s and checklists

• Strong knowledge of housekeeping, maintenance, pool care and villa inspections.

• Good spoken and written English is essential.

• Excellent organizational, leadership and problem‑solving skills.

• Hands‑on management style with strong attention to detail.

• Ability to independently manage multiple properties and operational priorities.

• Experience with operational reporting, checklists and digital management systems.

• Proactive, reliable and able to take full ownership of responsibilities.

• Strong team player with excellent communication skills.

• Living in or willing to relocate near Bingin/Uluwatu

• Flexible availability, including weekends when scheduled.

What We Offer

• Competitive salary based on experience, BPJS full package, upselling bonus

• THR

• Training and support

• A professional and friendly team to work with

• A responsible position within a growing luxury hospitality business.

• Opportunity to independently develop and improve concierge services.

• Professional and international working environment.