Guest Relations & Concierge Manager

Recruitment; Bingin; Vor Ort; IDR 120.000.000 - 240.000.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Upselling bonus

BPJS package

THR

Training and support

Friendly team

Growth opportunity

Independent project development

International working environment

Zusammenfassung

Recruitment in Bali is seeking a proactive Guest Relations & Concierge Manager to elevate guest experiences across Bingin and Uluwatu private villas. You will oversee communications, concierge services and supplier partnerships to ensure seamless stays.

This full-time role demands English fluency, strong organisation and the ability to drive revenue through upselling, with collaboration with Villa Operations & Quality teams.

Qualifikationen

• Minimum 3 years in hospitality, guest relations or villa management.
• Excellent spoken and written English.
• Strong communication, organizational and problem-solving skills.
• Experience with Airbnb or Booking.com and hospitality management systems.
• Commercial mindset with initiative and ability to work independently.
• Willing to relocate near Bingin/Uluwatu and flexible weekends.

Aufgaben

• Manage guest communication via Guesty, Airbnb, Booking.com and WhatsApp.
• Coordinate arrivals, check-ins/outs and special requests.
• Handle complaints professionally with follow-up.
• Develop and manage concierge services (private chefs, transfers, massages, tours).
• Identify, select and negotiate with external suppliers.
• Build supplier relationships for pricing and service quality.
• Promote concierge services to drive revenue.
• Monitor supplier performance, costs, bookings and profitability.
• Maintain guest records, concierge administration and daily reports.
• Support Villa Operations & Quality Manager on guest services.

Kenntnisse

Excellent English

Strong communication

Independent working

Customer service

Problem solving

Tools

Airbnb

Booking.com

Hospitality management systems

Jobbeschreibung

Guest Relations & Concierge Manager

Bingin – Uluwatu, Bali | Full-time | Luxury Hospitality

We are a growing luxury hospitality business working with a collection of private villas in Bingin and Uluwatu.

We are looking for a proactive, organized and commercially minded Guest Relations & Concierge Manager to deliver exceptional guest experiences, professionally develop concierge services and establish strong partnerships with trusted local suppliers.

Key Responsibilities

• Manage guest communication via Guesty, Airbnb, Booking.com and WhatsApp.

• Coordinate guest arrivals, check-ins, check-outs and special requests.

• Handle guest complaints professionally and ensure excellent follow-up.

• Independently develop and manage concierge services, including private chefs, airport transfers, massages, tours and special experiences.

• Identify, select and negotiate with reliable external suppliers.

• Build and maintain strong supplier relationships, ensuring competitive pricing and excellent service quality.

• Proactively promote concierge services and generate additional revenue.

• Monitor supplier performance, service costs, bookings and profitability.

• Maintain accurate guest records, concierge administration and daily reports.

• Work closely with the Villa Operations & Quality Manager, supporting each other with guest services and operational matters whenever needed.

Requirements

• Minimum 3 years of relevant experience in hospitality, guest relations or villa management.

• Excellent spoken and written English is essential.

• Strong communication, organizational and problem-solving skills.

• Experience with Airbnb, Booking.com or hospitality management systems.

• Experience with concierge services, supplier management and negotiations is a strong advantage.

• Commercial mindset with the ability to work independently and take initiative.

• Professional, guest-focused and detail-oriented.

• Strong team player with a hands-on mentality.

• Living in or willing to relocate near Bingin/Uluwatu.

• Flexible availability, including weekends when scheduled.

What We Offer

• Competitive salary based on experience,

• upselling bonus,

• BPJS full package

• THR

• Training and support

• A professional and friendly team to work with

• A responsible position within a growing luxury hospitality business.

• Opportunity to independently develop and improve concierge services.

• Professional and international working environment.

We are looking for someone who takes ownership, communicates proactively, develops strong supplier partnerships and creates outstanding guest experiences.