Lead Luxury Villa Operations & Quality Manager

CC Recruitment Limited; Indonesia; On-site; IDR 180,000,000 - 320,000,000; Full time

Benefits offered by this job

BPJS full package

Upselling bonus

THR

Training and support

Profesional team

Job summary

Villa Operations & Quality Manager di Bingin–Uluwatu adalah peran manajerial operasional villa mewah yang mengawasi layanan harian, kualitas kebersihan, perawatan, dan kepuasan tamu. Anda akan memimpin tim operasional, housekeeping, pemeliharaan, dan inspeksi rutin untuk memastikan standar tamu yang konsisten.

Posisi ini membutuhkan minimal 3 tahun pengalaman di operasi villa atau hospitality, keahlian dalam SOP dan checklists, serta kemampuan bahasa Inggris yang baik.

Qualifications

• Minimum 3 years of relevant villa operations or hospitality experience.
• Experience managing staff and maintaining high quality via SOPs and checklists.
• Strong knowledge of housekeeping, maintenance, pool care and villa inspections.
• Good spoken and written English is essential.
• Excellent organizational, leadership and problem-solving skills.
• Ability to independently manage multiple properties and priorities.

Responsibilities

• Oversee daily operations and quality standards across villas.
• Manage housekeeping, villa supervisors, pool cleaners, gardeners and maintenance teams.
• Organize daily staff schedules and priorities.
• Conduct villa inspections before guest arrivals and after departures.
• Ensure villas are clean, well-maintained and guest-ready.
• Coordinate maintenance and preventive maintenance.
• Monitor staff performance and provide training per SOPs.
• Maintain inspection checklists, maintenance records, inventory and reports.
• Identify and resolve operational issues; follow up until resolved.
• Collaborate with Guest Relations & Concierge Manager on guest requests and check-ins.

Skills

Staff management

Quality control

SOPs

Housekeeping

Maintenance

English proficiency

Operational planning

Leadership

Job description

Villa Operations & Quality Manager di Bingin–Uluwatu adalah peran manajerial operasional villa mewah yang mengawasi layanan harian, kualitas kebersihan, perawatan, dan kepuasan tamu. Anda akan memimpin tim operasional, housekeeping, pemeliharaan, dan inspeksi rutin untuk memastikan standar tamu yang konsisten.

Posisi ini membutuhkan minimal 3 tahun pengalaman di operasi villa atau hospitality, keahlian dalam SOP dan checklists, serta kemampuan bahasa Inggris yang baik.