Villa Operations Leader: Guest Experience Excellence

PT Loyo Bondar Group; Kecamatan Ubud; On-site; IDR 180,000,000 - 300,000,000; Full time

Job summary

PT Loyo Bondar Group in Bali is seeking a Villa Operations Manager to lead daily villa operations and ensure service excellence across Front Office, Guest Relations, Housekeeping, Maintenance, Security, and related functions.

You will prepare daily priorities, supervise staff, and uphold company standards while safeguarding guest privacy, safety, and comfort. The role emphasizes proactive problem solving, cross‑department coordination, and cost control to deliver outstanding guest experiences.

Qualifications

• Minimum proven experience in managing villa or hotel operations.
• Strong leadership and staff management skills.
• Excellent guest service and problem-solving abilities.
• Knowledge of housekeeping, maintenance, and safety procedures.

Responsibilities

• Oversee daily villa operations and ensure adherence to standards.
• Coordinate Front Office, Guest Relations, Housekeeping, Maintenance, and Security.
• Monitor guest arrival/departure readiness and inspect facilities.
• Lead safety, security, and emergency preparedness activities.
• Manage budgeting, cost control, and procurement with relevant departments.
• Prepare daily operations reports and communicate with management.
• Drive initiatives to enhance guest satisfaction and loyalty.

Skills

Operations management

Team leadership

Guest relations

Facilities management

Job description

PT Loyo Bondar Group in Bali is seeking a Villa Operations Manager to lead daily villa operations and ensure service excellence across Front Office, Guest Relations, Housekeeping, Maintenance, Security, and related functions.

You will prepare daily priorities, supervise staff, and uphold company standards while safeguarding guest privacy, safety, and comfort. The role emphasizes proactive problem solving, cross‑department coordination, and cost control to deliver outstanding guest experiences.