Villa Operations Lead – Growth & Autonomy in Bali

Pengiklan Anonim; Provinsi Bali; On-site; IDR 200,880,000 - 312,480,000; Full time

Benefits offered by this job

Competitive salary

Growth opportunities

Autonomy and responsibility

Exposure to international guests

Job summary

StayOps is seeking an Operations Leader in Bali to coordinate guest relations, villa management, housekeeping, and maintenance across multiple properties. You will work with PMS platforms like Guesty and Hostaway and manage calendars, guest communications, and service providers.

The role requires initiative, strong problem‑solving, and the ability to take ownership while working independently to ensure smooth daily operations for StayOps’ villas in Bali.

Qualifications

• Fluent in English and Bahasa Indonesia.
• Minimum 2 years of experience in hospitality, villa management, hotel operations, short‑term rentals, reservations, or similar.
• Experience with PMS platforms such as Guesty, Hostaway.
• Experience with OTA platforms like Airbnb, Booking.com, Agoda is advantageous.

Responsibilities

• Coordinate reservations across platforms (Guesty, Hostaway, Airbnb, Booking.com).
• Ensure calendars, availability, and guest information are accurate.
• Handle guest communications before, during, and after stays; resolve issues quickly.
• Coordinate housekeeping schedules and property preparation.
• Oversee maintenance, laundry, pool, garden, and other outsourced services.
• Communicate with villa owners about operations and updates.
• Use StayOps SOPs and help identify procedural gaps.

Skills

Fluent English

Bahasa Indonesia

Communication

Coordination

Problem solving

Organizational skills

Tools

Guesty

Hostaway

Airbnb

Booking.com

Agoda

Job description

StayOps is seeking an Operations Leader in Bali to coordinate guest relations, villa management, housekeeping, and maintenance across multiple properties. You will work with PMS platforms like Guesty and Hostaway and manage calendars, guest communications, and service providers.

The role requires initiative, strong problem‑solving, and the ability to take ownership while working independently to ensure smooth daily operations for StayOps’ villas in Bali.