Villa Operations Lead - Multi-Property with Incentives

The Mahaloka Uluwatu; Provinsi Bali; On-site; IDR 300,000,000 - 540,000,000; Full time

Benefits offered by this job

Performance-based incentive

Job summary

The Mahaloka Uluwatu is seeking an experienced Villa Operations Manager to oversee daily operations of multiple villas in Bali. You will drive service excellence, manage guest satisfaction, and lead villa managers and teams across properties.

You will monitor occupancy, revenue and profitability, implement efficiency strategies, and handle escalated guest issues. A Bachelor’s degree in Hospitality and 2–5 years’ leadership experience are required.

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, or related field.
• 2–5 years of experience in hospitality, villa management, or hotel operations.
• Proven ability to lead multiple properties or teams.

Responsibilities

• Oversee and manage daily operations of multiple villas/properties in the area.
• Ensure properties meet service, cleanliness, maintenance and guest-satisfaction standards.
• Monitor performance, occupancy, revenue and profitability; manage OTAs.
• Lead, supervise and develop villa managers and operational teams.
• Analyze reports and implement efficiency-improving strategies.
• Handle escalated guest complaints and ensure timely resolutions.
• Prepare budgets, control costs and maximize revenue opportunities.

Skills

Leadership

Communication

Guest service

Time management

Budgeting

Property management

English fluency

Travel readiness

Education

Bachelor's degree in Hospitality Management or related

Tools

None

Job description

The Mahaloka Uluwatu is seeking an experienced Villa Operations Manager to oversee daily operations of multiple villas in Bali. You will drive service excellence, manage guest satisfaction, and lead villa managers and teams across properties.

You will monitor occupancy, revenue and profitability, implement efficiency strategies, and handle escalated guest issues. A Bachelor’s degree in Hospitality and 2–5 years’ leadership experience are required.