Villa Operations Lead - Guest Experience

Pengiklan Anonim; Provinsi Bali; On-site; IDR 78,120,000 - 122,760,000; Part time

Job summary

Silcane Cirebon is seeking an experienced Admin Villa for a contract-based leadership role in Bali. You will oversee villa operations, guest services, and administrative processes to ensure exceptional experiences and smooth day-to-day management.

You will coordinate between departments, maintain records, manage inventory, and lead with proactive problem-solving to uphold high service standards for guests.

Qualifications

• Proven experience in villa management or hospitality administration.
• Strong organizational and administrative skills.
• Excellent communication and guest relations abilities.
• Detail-oriented and proactive problem-solver.
• Fluency in English; Indonesian is a plus.
• Knowledge of Balinese regulations is advantageous.

Responsibilities

• Managing daily administrative operations of the villa, including guest check-ins, check-outs, and administrative documentation
• Coordinating with housekeeping, maintenance, and guest services teams to ensure villa standards are met and maintained
• Overseeing guest communications, responding to enquiries and resolving any operational or service issues promptly
• Maintaining accurate records of bookings, guest information, payments and administrative files
• Managing inventory levels for supplies, amenities, and equipment across the property
• Scheduling and coordinating villa maintenance, repairs, and preventative upkeep activities
• Preparing reports on occupancy rates, operational metrics, and villa performance for management review

Skills

Villa management

Guest relations

Hospitality administration

Organization

Communication

Problem solving

Job description

Silcane Cirebon is seeking an experienced Admin Villa for a contract-based leadership role in Bali. You will oversee villa operations, guest services, and administrative processes to ensure exceptional experiences and smooth day-to-day management.

You will coordinate between departments, maintain records, manage inventory, and lead with proactive problem-solving to uphold high service standards for guests.