Lead, Luxury Villa Operations – Bali (Onsite)

Bali Estates; Provinsi Bali; On-site; IDR 140,000,000 - 180,000,000; Full time

Benefits offered by this job

BPJS full package

Meal allowance

THR

100% Full upselling bonus

5* review bonus

Training and support

Job summary

Bali Estates in Bali is seeking a hands-on Villa Operations Supervisor to manage the daily operations of 14 luxury private villas in Bingin. This onsite role requires overseeing housekeeping, guest communication and ensuring every villa is clean, well maintained and guest-ready.

You will coordinate schedules, check villa quality before arrivals, respond to Airbnb/Guesty messages, coordinate check-ins/outs, and work with maintenance teams.

Qualifications

• Experience in luxury villa or 5* hospitality operations.
• Experience supervising housekeeping or operational staff.
• Proficient in English and Bahasa Indonesia.
• Comfortable communicating with international guests.
• Live near Bingin/Uluwatu, Bali residents preferred.
• Willing to work weekends/public holidays.

Responsibilities

• Manage daily operations of 14 villas (11 x 1BR, 3 x 2BR).
• Coordinate housekeeping, pool attendant and daily schedules.
• Check villa quality before guest arrivals.
• Respond to Airbnb/Guesty messages and guest requests.
• Coordinate check-ins/check-outs and special requests.
• Assist guests, resolve problems and requests.
• Identify maintenance issues and coordinate technicians/handymen.
• Check pool, garden, linen, amenities and supplies.
• Ensure Bali Bliss Villa SOPs and quality standards are followed.
• Provide management with a daily operational update.

Skills

English

Bahasa Indonesia

Tools

Airbnb

Guesty

Job description

Bali Estates in Bali is seeking a hands-on Villa Operations Supervisor to manage the daily operations of 14 luxury private villas in Bingin. This onsite role requires overseeing housekeeping, guest communication and ensuring every villa is clean, well maintained and guest-ready.

You will coordinate schedules, check villa quality before arrivals, respond to Airbnb/Guesty messages, coordinate check-ins/outs, and work with maintenance teams.