Villa Operations & Guest Experience Lead

Cove Living Indonesia; Provinsi Bali; On-site; IDR 200,880,000 - 312,480,000; Full time

Job summary

Cove Living Indonesia in Bali is seeking a proactive Property Manager to oversee Cove’s properties and elevate tenant experiences. You will supervise building operations, coordinate maintenance, and ensure rooms are ready for check-ins while upholding Cove’s service standards.

Reporting to the Property Manager, you will lead a team of associates and facilities staff, manage budgets and vendor relations, and drive efficiency with a focus on hospitality and community.

Qualifications

• Bachelor’s Degree in any major, preferably Hospitality or related field.
• 1–3 years in property management or community management, ideally in hospitality or a startup.

Responsibilities

• Manage and maintain buildings effectively and improve tenant experience.
• Illustrate Cove’s core values and uphold operations standards.
• Ensure rooms are tenantable and ready for check-ins.
• Act as liaison between Cove and property owners.
• Lead associates and facilities staff to meet operation standards.
• Schedule team activities to optimize labor time and cost.
• Resolve tickets and requests within the SLA.
• Budget monthly properties and control daily expenses.
• Ensure monthly billings are sent out on time.
• Troubleshoot daily facility issues and delegate tasks.

Skills

negotiation

communication

relationship building

results driven

flexibility

resourceful

high energy

Education

Bachelor's degree (Hospitality preferred)

Job description

Cove Living Indonesia in Bali is seeking a proactive Property Manager to oversee Cove’s properties and elevate tenant experiences. You will supervise building operations, coordinate maintenance, and ensure rooms are ready for check-ins while upholding Cove’s service standards.

Reporting to the Property Manager, you will lead a team of associates and facilities staff, manage budgets and vendor relations, and drive efficiency with a focus on hospitality and community.