Vehicle Registration Team Leader - 2Wheels

GreenSM Indonesia; Jakarta Pusat; On-site; IDR 167,400,000 - 279,000,000; Full time

Job summary

GreenSM Indonesia is seeking a capable Vehicle Registration Team Lead to manage end-to-end registration for 2-wheeler operations. You will oversee document preparation, submission, and processing while coordinating with Samsat, dealers, and leasing companies.

The role requires strong leadership, regulatory knowledge, and excellent communication to ensure timely, accurate registrations and compliance with SOPs. On-site work in Jakarta is required.

Qualifications

• 5-10 years of relevant experience in vehicle registration or related fields.
• Proven experience in team leadership or supervisory roles.
• Strong knowledge of STNK, BPKB, Samsat processes, and vehicle registration procedures.
• Strong administrative, organizational, and documentation skills.
• Excellent communication and coordination skills with external stakeholders.

Responsibilities

• Lead and supervise the Vehicle Registration team in managing end-to-end vehicle registration processes for 2-wheeler operations.
• Oversee the preparation, submission, and processing of vehicle registration documents (STNK, BPKB, etc.).
• Ensure documents are accurate, complete, maintained, and processed on time.
• Coordinate with Samsat, dealers, leasing companies, and other external parties for smooth registrations.
• Monitor registration progress, identify issues, and ensure timely resolution.
• Maintain tracking and reporting of registration status and outstanding cases.
• Develop and improve registration procedures and workflows for greater efficiency.
• Ensure compliance with company policies, SOPs and regulations.
• Lead, coach, and monitor team performance to meet targets and service levels.
• Prepare regular reports on progress, issues, and team performance.

Skills

Team leadership

Vehicle registration procedures

Documentation

Communication

Attention to detail

Problem-solving

Multi-tasking

Office/Workspace tools

Tools

Microsoft Office/Google Workspace

Job description

Responsibilities

• Lead and supervise the Vehicle Registration team in managing end-to-end vehicle registration processes for 2-wheeler operations.
• Oversee the preparation, submission, and processing of vehicle registration documents, including STNK, BPKB, and other related documents.
• Ensure all vehicle registration documents are accurate, complete, properly maintained, and processed within the required timeline.
• Coordinate with Samsat, dealers, leasing companies, and other relevant external parties to ensure smooth registration processes.
• Monitor the team's registration progress, identify potential issues or delays, and ensure timely resolution.
• Maintain accurate tracking and reporting of vehicle registration status, documentation, and outstanding cases.
• Develop and improve registration procedures and workflows to enhance operational efficiency and minimize errors.
• Ensure the team complies with company policies, SOPs, and applicable vehicle registration regulations.
• Lead, coach, and monitor team performance to achieve operational targets and service levels.
• Prepare regular reports and provide updates to management regarding registration progress, issues, and team performance.

Requirements

• 5-10 years of relevant experience in vehicle registration, vehicle administration, documentation, or related fields.
• Proven experience in team leadership or supervisory roles.
• Strong knowledge of STNK, BPKB, Samsat processes, and vehicle registration procedures.
• Strong administrative, organizational, and documentation skills.
• Excellent communication and coordination skills, especially when dealing with external stakeholders.
• Strong problem-solving and decision-making skills.
• Detail-oriented, proactive, and able to manage multiple priorities and deadlines.
• Proficient in Microsoft Office/Google Workspace, particularly Excel or Google Sheets.

Willing to work on-site in Jakarta.