Vacation Booking & Preview Tour Specialist

Marriott's Bali Renaissance; Denpasar; On-site; IDR 78,120,000 - 122,760,000; Full time

Job summary

Marriott Vacations Worldwide in Bali Denpasar area seeks a Reservation/Customer Service Associate to assist live verification for bookings, manage slot allocations, and liaise with brokers to maintain logs. You will handle inquiries, invite guests to previews, and support sales initiatives with a courteous, proactive approach.

Ideal candidates communicate well in English, with JLPT N1/N2 proficiency considered a plus.

Qualifications

• Fluent in English with strong verbal and written communication skills.
• Japanese language proficiency (JLPT N1/N2) is a plus.
• Willingness to work weekends/evenings as required by hospitality sales roles.

Responsibilities

• Verify packages and bookings for accuracy.
• Liaise with brokers via calls and emails and maintain logs.
• Handle hotel reservation inquiries via hotline.
• Invite guests to personal previews or discounted packages.
• Overcome objections with a courteous, energetic demeanor.
• Check availability and propose alternative dates or options.

Skills

Fluent in English

Japanese language proficiency (JLPT N1

Education

JLPT N1/N2 certification

Tools

Microsoft Excel

Microsoft Word

Job description

Marriott Vacations Worldwide in Bali Denpasar area seeks a Reservation/Customer Service Associate to assist live verification for bookings, manage slot allocations, and liaise with brokers to maintain logs. You will handle inquiries, invite guests to previews, and support sales initiatives with a courteous, proactive approach.

Ideal candidates communicate well in English, with JLPT N1/N2 proficiency considered a plus.