Guest Experience Host: Front Desk, Tours & Upsell Pro

Travel-Leisure-Co; Kuta; On-site; IDR 55,800,000 - 89,280,000; Full time

Job summary

Travel + Leisure Co. in Bali is seeking a Front Desk Associate to greet and register guests, arrange local attractions, and support onsite sales activities. You will manage reservations, check-in/check-out, and guest inquiries while promoting tours and upselling services.

Ideal candidates are customer-focused, with strong communication and persuasion skills, able to work independently or as part of a team, and comfortable using computer-based systems and phones.

Qualifications

• Excellent verbal and written communication skills.
• Exceptional customer service orientation.
• Computer literate; PMS experience is an advantage.
• Knowledge of sales techniques.
• Ability to build rapport quickly.
• Strong problem-solving and persuasion skills.
• Positive, enthusiastic, and results-driven.
• Strong active listening skills.

Responsibilities

• Schedule onsite resident guests for updates or club presentations.
• Meet monthly tour budgets and KPIs.
• Assist in the tour generation process and verify qualification of prospects.
• Welcome guests, provide tourist information, and assist with bookings.
• Handle front desk operations including check-in/check-out, reservations, and guest inquiries.
• Maintain knowledge of resort facilities, membership guidelines, and local attractions.
• Increase room sales, incidental revenue, tour upselling, and promotions.

Skills

Communication

Customer service

Sales techniques

Rapport building

Problem-solving

Active listening

Teamwork

Independent work

Tools

PMS systems

Job description

Travel + Leisure Co. in Bali is seeking a Front Desk Associate to greet and register guests, arrange local attractions, and support onsite sales activities. You will manage reservations, check-in/check-out, and guest inquiries while promoting tours and upselling services.

Ideal candidates are customer-focused, with strong communication and persuasion skills, able to work independently or as part of a team, and comfortable using computer-based systems and phones.