UX Researcher

ScaleOcean; Jakarta Pusat; On-site; IDR 133,920,000 - 256,680,000; Full time

Benefits offered by this job

Restaurant d'entreprise

Indemnités de stage/alternance

Job summary

ScaleOcean in Jakarta is seeking a thoughtful UX Researcher to gather customer insights and translate them into action. You will conduct user interviews, surveys, and observations to inform product decisions and validate ideas.

You will collaborate with UI/UX Designers and product teams, maintain research artifacts, update personas and journey maps, and help shape the product’s long-term vision.

Qualifications

• Bachelor’s degree in Information System, Informatics, HCI, or related field.
• Experience conducting user research for digital products (web/mobile).
• Ability to plan, conduct, and synthesize UX research activities.
• Support basic UX design tasks when needed (wireframes, simple flows, prototypes).
• Strong ability to gather insights through surveys and observation.

Responsibilities

• Collect and synthesize insights into clear documentation.
• Collaborate with UI/UX Designers and product teams to refine hypotheses and user problems.
• Create simple flows or low-fidelity wireframes to support concept testing.
• Assist in validating early ideas with users through quick prototyping.
• Maintain and organize research documentation for ongoing projects.
• Update personas, journey maps, and research artifacts with new insights.

Skills

UX research methods

Interviewing

Observation

Data analysis

Communication

Wireframing

Prototype creation

Education

Bachelor’s degree in Information System, Informatics, Human-Computer Interaction, or related fields

Job description

• Bachelor’s degree in Information System, Informatics, Human-Computer Interaction, or other related fields.
• Experience conducting user research for digital products (web/mobile).
• Ability to plan, conduct, and synthesize UX research activities.
• Not limited to research, able to support basic UX design tasks when needed (wireframes, simple flows, prototypes).

Key Qualifications

• Strong ability to gather insights through surveys, and observation.
• Can analyze data and turn findings into clear recommendations.
• Understanding of user behavior, motivations, and pain points.
• Knowledge of UX fundamentals, user flows, and basic layout principles.
• Capable of creating basic wireframes or prototypes to support research validation.

Daily Responsibilities

• Collect and synthesize insights into clear documentation.
• Collaborate with UI/UX Designers and product to refine hypotheses and user problems.
• Create simple flows or low-fidelity wireframes to support concept testing.
• Assist in validating early ideas with users through quick prototyping.

Monthly Responsibilities

• Update personas, journey maps, and essential research artifacts with new insights.
• Maintain and organize research documentation and insight repositories to keep them structured and accessible.
• Support research activities that help shape the product’s long-term direction and strategic vision.
• Assist in framing research questions and defining study goals for upcoming product initiatives.

Expected Skills

• Solid knowledge of UX research methods.
• Strong interviewing and observation skills.
• Good at analyzing behavior and forming insights.
• Clear communication and presentation ability.
• Able to create simple wireframes or prototypes when needed.
• Basic understanding of UX principles & design thinking.