UX Research (Qualitative)

PT Transisi Mobile Indonesia; Jakarta Barat; On-site; IDR 120,000,000 - 240,000,000; Full time

Job summary

PT Transisi Mobile Indonesia is seeking a User Research professional to deeply engage local users, design and conduct experience verifications, and generate actionable insights. You will organize recruitment, on-site activities, and lead one-on-one and group interviews to uncover root causes behind user pain points.

Fluency in English is required with Mandarin a plus; experience with smartphones and digital products is preferred.

Qualifications

• Bachelor's degree in Psychology, Communication, Sociology, Marketing, Design, or other related fields.
• 1–3 years of experience in User Research, UX Research, Usability Testing, Consumer Insights, Product Testing, or related fields.
• Fluent in English and Mandarin proficiency will be a plus.
• Experience in smartphone, electronic, digital product application will be a plus.
• Had collaboration with International Team.

Responsibilities

• Engage deeply with local users, independently organize and conduct experience verification, generate first-line user insights and quickly submit post back.
• Design tasks and organize activities: Design or adjust task cards based on the verification objectives, and complete user recruitment, activity organization and on-site management.
• Lead one-on-one interviews: observe real usage, keep probing for underlying reasons, and dig into users' feelings, problems and pain points.
• Rapid Analysis & Adjustment: Form preliminary judgments on site, and promptly adjust follow-up questions, data collection items and subsequent activities.
• Generate postback insights: aggregate user issues, direct feedback and initial opinions to drive follow-up visits and issue closure.
• Observation and In-depth Exploration: Capable of identifying problems from behaviors and finding out the root causes through follow-up inquiries.
• Organization and Facilitation: Affable and articulate, capable of engaging users and managing both one-on-one and group activities.
• Quick insight: Capable of analyzing while executing, forming a preliminary judgment on pain points and making immediate adjustments.
• Independent execution: Capable of designing tasks independently, responding to changes quickly, and driving initiatives to completion.

Skills

User Research

UX Research

Usability Testing

Consumer Insights

Product Testing

Interviews

Task Card Design

Education

Bachelor's degree in Psychology, Communication, Sociology, Marketing, Design, or other related fields

Job description

Job Overview
Engage deeply with local users, independently organize and conduct experience verification, generate first-line user insights and quickly submit post back.

Design tasks and organize activities: Design or adjust task cards based on the verification objectives, and complete user recruitment, activity organization and on-site management.

Lead one-on-one interviews: observe real usage, keep probing for underlying reasons, and dig into users' feelings, problems and pain points.

Rapid Analysis & Adjustment: Form preliminary judgments on site, and promptly adjust follow-up questions, data collection items and subsequent activities.

Generate postback insights: aggregate user issues, direct feedback and initial opinions to drive follow-up visits and issue closure.

Observation and In-depth Exploration: Capable of identifying problems from behaviors and finding out the root causes through follow-up inquiries.

Organization and Facilitation: Affable and articulate, capable of engaging users and managing both one-on-one and group activities.

Quick insight: Capable of analyzing while executing, forming a preliminary judgment on pain points and making immediate adjustments.

Independent execution: Capable of designing tasks independently, responding to changes quickly, and driving initiatives to completion.

Have hands-on experience in User Research, usability testing, and task card design.

Local users have sharp insights, which enables them to build trust with local users and identify unique problems.

Job Requirements

Bachelor's degree in Psychology, Communication, Sociology, Marketing, Design, or other related fields.

1–3 years of experience in User Research, UX Research, Usability Testing, Consumer Insights, Product Testing, or related fields.

Fluent in English and having Mandarin proficiency will be a plus

Experience in smartphone, electronic, digital product application will be a plus

Had collaboration with International Team

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