Universal Banker: Client Wealth & Digital Services

Pt Napan Persada; Palembang; On-site; IDR 66,960,000 - 111,600,000; Full time

Job summary

HSBC in Palembang, Indonesia is seeking a Staff Universal Banker to provide excellent customer service, promote bank products, and support daily operations. The role involves cross-selling, guiding customers to digital banking, and handling administrative follow-ups within a risk-aware environment.

Fresh graduates with a Bachelor degree and good English communication are welcome. Indonesian citizens only; strong computer literacy and ability to work under pressure are required.

Qualifications

• Bachelor degree required with fresh graduates welcome.
• Strong communication and customer service skills are essential.
• Proficiency in English and basic computer literacy expected.
• Ability to thrive under pressure and handle multiple tasks.

Responsibilities

• Provide excellent service by guiding customers to suitable bank products.
• Promote product promos and existing offerings to clients.
• Perform operational duties and support functions as needed.
• Conduct cross-sell of HSBC products to existing customers.
• Direct and inform customers about digital banking tools and access.
• Follow up on product approvals and administrative tasks.
• Record and follow up customer complaints as part of service quality.
• Manage operational risk in line with bank policies and procedures.

Skills

Communication skills

English proficiency

Computer literacy

Under pressure

Education

Bachelor Degree

Fresh graduates welcome

Job description

HSBC in Palembang, Indonesia is seeking a Staff Universal Banker to provide excellent customer service, promote bank products, and support daily operations. The role involves cross-selling, guiding customers to digital banking, and handling administrative follow-ups within a risk-aware environment.

Fresh graduates with a Bachelor degree and good English communication are welcome. Indonesian citizens only; strong computer literacy and ability to work under pressure are required.