Universal Banker: Build Relationships & Digital Services

HSBC; Palembang; On-site; IDR 33,480,000 - 66,960,000; Full time

Benefits offered by this job

Professional development

Flexible working

Inclusive environment

Job summary

HSBC Indonesia is seeking an Admin Staff to support operations in Palembang. You will assist customers with queries, process transactions, and carry out administrative duties to ensure smooth daily banking activities.

Requirements: Indonesian citizen, bachelor's degree (fresh graduates welcome), good communication, English proficiency and computer literacy, able to work under pressure.

Qualifications

• Indonesia citizen only.
• Bachelor's degree; fresh graduates welcome.
• Experience as Admin Staff would be an advantage.
• Good communication, English proficiency and computer literacy.
• Able to work under pressure.

Responsibilities

• Provide excellent service by introducing appropriate bank services/products to customers' queries.
• Perform other operational duties and function as support.
• Offer product promos and existing products to customers.
• Cross-sell HSBC products to existing customers.
• Direct and inform customers about digital access and provide guidance.
• Follow up on administrative processes for approved products.
• Record and follow up customer complaints.
• Manage operational risk in activities and relationships with customers.

Skills

Communication skills

English proficiency

Computer literacy

Able to work under pressure

Education

Bachelor's degree

Job description

HSBC Indonesia is seeking an Admin Staff to support operations in Palembang. You will assist customers with queries, process transactions, and carry out administrative duties to ensure smooth daily banking activities.

Requirements: Indonesian citizen, bachelor's degree (fresh graduates welcome), good communication, English proficiency and computer literacy, able to work under pressure.