Finance & Ar/Cash Ops Supervisor — Lead Banking Operations

Orbiz - Pt. Borwita Indah; Palembang; On-site; IDR 223,200,000 - 468,720,000; Full time

Benefits offered by this job

Competitive salary

Health, dental, and vision coverage

Career development

Generous paid time off

Retirement benefits

Job summary

HSBC is seeking an Operations Manager in Palembang to lead daily bank operations, manage branch processes, and drive improvements across teams. The role emphasizes regulatory compliance, customer service excellence, and cross-functional collaboration within a large financial institution.

The ideal candidate will have a strong banking operations background, proven leadership, and the ability to implement efficiency initiatives that enhance service delivery for clients and stakeholders in

Qualifications

• Bachelor's degree in Business Administration, Management, Finance, or a related field.
• Minimum of 5 years of experience in banking operations management or a similar leadership role.
• Proven experience in process improvement and operational efficiency initiatives.
• Strong understanding of banking products, services, and regulatory environment.
• Excellent leadership, communication, and problem-solving skills.

Responsibilities

• Oversee the daily operations of the bank, including branch operations, customer service, and transaction processing.
• Develop and implement operational policies and procedures to improve efficiency and service quality.
• Manage and train operational staff, fostering a high-performance team culture.
• Ensure compliance with all regulatory requirements and internal controls.
• Monitor operational performance metrics and identify areas for improvement.
• Collaborate with other departments to ensure smooth cross-functional workflow.

Skills

Leadership

Process improvement

Regulatory knowledge

Customer service

Education

Bachelor's degree in Business Administration/Management/Finance

Tools

Operational software

Job description

Our client is searching for a highly organized and efficient Operations Manager to lead their banking operations in Palembang. This key role is responsible for overseeing the daily operations of the bank, ensuring seamless service delivery, and implementing process improvements to enhance efficiency and customer satisfaction. You will manage operational teams, coordinate with various departments, and ensure compliance with all banking regulations and internal policies. The ideal candidate is a proactive leader with a strong background in banking operations and a commitment to excellence. This is an exciting opportunity to shape and drive operational success within a reputable financial institution.

Employer: HSBC
Location: Palembang, South Sumatra, ID, 30126
Closing Date: 13 Aug 2026

International Wealth and Premier Banking (IWPB) helps deliver on HSBC's purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities, and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors, and entrepreneurs. International Wealth and Premier Banking provides a leading premium proposition through Premier Banking and, together with our Private Bank, are present across the world's most important markets, booking centres, and corridors most valued by our clients. Our wealth offering is further enhanced through our best-in-class manufacturing capabilities in Asset Management and Insurance.

Key Responsibilities

• Oversee the daily operations of the bank, including branch operations, customer service, and transaction processing.
• Develop and implement operational policies and procedures to improve efficiency and service quality.
• Manage and train operational staff, fostering a high-performance team culture.
• Ensure compliance with all regulatory requirements and internal controls.
• Monitor operational performance metrics and identify areas for improvement.
• Collaborate with other departments to ensure smooth cross-functional workflow.

Requirements

• Bachelor's degree in Business Administration, Management, Finance, or a related field.
• Minimum of 5 years of experience in banking operations management or a similar leadership role.
• Proven experience in process improvement and operational efficiency initiatives.
• Strong understanding of banking products, services, and regulatory environment.
• Excellent leadership, communication, and problem-solving skills.
• Proficiency in operational management software and systems.

Benefits

• Competitive salary and performance-based incentives.
• Comprehensive health, dental, and vision coverage.
• Opportunity to lead and impact key operational areas of the bank.
• Career development and advancement opportunities.
• Generous paid time off and retirement benefits.

HSBC is committed to building a culture where all employees are valued, respected and every opinion counts. We take pride in providing a workplace that fosters professional development, flexible working, and opportunities to grow within an inclusive and diverse environment. We want everyone to achieve their potential with equality regardless of gender, ethnicity, disability, religion, age, or any other trait protected by applicable law.