Senior Universal Banker: Layanan & Penjualan

Pt. Mideli Makmur Jaya (Shigeru); Palembang; On-site; IDR 66,960,000 - 100,440,000; Full time

Job summary

HSBC in Palembang, Sumatra Selatan, Indonesia seeks a Staff Universal Banker to deliver outstanding service and introduce bank products to customers. The role involves cross-selling and guiding clients to digital banking tools, while maintaining adherence to risk and compliance standards.

The ideal candidate has a Bachelor's degree or is a fresh graduate with strong communication skills, English proficiency, and computer literacy.

Qualifications

• Bachelor degree required or fresh graduates welcome.
• Excellent communication and customer service skills.
• Proficient in English and basic computer applications.

Responsibilities

• Provide excellent service by introducing bank products to customer queries.
• Perform other operational duties as a support function.
• Present product promos and existing products to customers.
• Cross-sell HSBC products to existing customers.
• Guide customers to access digital banking systems and services.
• Follow up on product approvals and administrative tasks.
• Record and follow up customer complaints.
• Manage operational risk in line with policies.

Skills

Good communication

English proficiency

Computer literacy

Education

Bachelor Degree

Job description

HSBC in Palembang, Sumatra Selatan, Indonesia seeks a Staff Universal Banker to deliver outstanding service and introduce bank products to customers. The role involves cross-selling and guiding clients to digital banking tools, while maintaining adherence to risk and compliance standards.

The ideal candidate has a Bachelor's degree or is a fresh graduate with strong communication skills, English proficiency, and computer literacy.