Manufacturing Hr Leader — Palembang

Pt Napan Persada; Palembang; On-site; IDR 66,960,000 - 111,600,000; Full time

Job summary

HSBC in Palembang, Indonesia is seeking a Staff Universal Banker to provide excellent customer service, promote bank products, and support daily operations. The role involves cross-selling, guiding customers to digital banking, and handling administrative follow-ups within a risk-aware environment.

Fresh graduates with a Bachelor degree and good English communication are welcome. Indonesian citizens only; strong computer literacy and ability to work under pressure are required.

Qualifications

• Bachelor degree required with fresh graduates welcome.
• Strong communication and customer service skills are essential.
• Proficiency in English and basic computer literacy expected.
• Ability to thrive under pressure and handle multiple tasks.

Responsibilities

• Provide excellent service by guiding customers to suitable bank products.
• Promote product promos and existing offerings to clients.
• Perform operational duties and support functions as needed.
• Conduct cross-sell of HSBC products to existing customers.
• Direct and inform customers about digital banking tools and access.
• Follow up on product approvals and administrative tasks.
• Record and follow up customer complaints as part of service quality.
• Manage operational risk in line with bank policies and procedures.

Skills

Communication skills

English proficiency

Computer literacy

Under pressure

Education

Bachelor Degree

Fresh graduates welcome

Job description

Staff Universal Banker

Location: Palembang, South Sumatra, ID, 30126

Brand: HSBC

Closing Date: 13 Aug 2026

Job description

Some careers shine brighter than others

If you're looking for a role that will help you stand out at HSBC, take a look at how you can fulfil your potential.

International Wealth and Premier Banking (IWPB) helps deliver on HSBC's purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities, and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors, and entrepreneurs. International Wealth and Premier Banking provides a leading premium proposition through Premier Banking and, together with our Private Bank, are present across the world's most important markets, booking centres, and corridors most valued by our clients. Our wealth offering is further enhanced through our best-in-class manufacturing capabilities in Asset Management and Insurance.

Responsibilities:

• To provide excellent service through introducing appropriate bank services / products to customers' queries.
• To perform other operational duties and work as support function.
• Offer a number of product promos and existing products directly to customers.
• Conducting HSBC's cross sell product to existing customers.
• Directs and informs the product digitally and provides technical guidance for accessing the system (digital).
• Implement administrative follow-up process on products approved by customers.
• Record and follow up any complaints submitted by the customer.
• Managing the operational risk in relation to activities and relationships with customers in accordance with prevailing rules and procedures.

Requirements:

• Indonesia Citizen only.
• Bachelor Degree, Fresh graduates are welcome.
• Having experience as Admin Staff would be an advantage
• Good communication skill
• Proficiency in English and Computer Literate.
• Able to work under pressure

You'll achieve more at HSBC

HSBC is committed to building a culture where all employees are valued, respected and every opinion counts. We take pride in providing a workplace that fosters professional development, flexible working, and opportunities to grow within an inclusive and diverse environment. We want everyone to achieve their potential with equality regardless of gender, ethnicity, disability, religion, age, or any other trait protected by applicable law.

If you need any support or have any access requirements, we encourage you to inform us through email at at the time of your application, so that we can support you through your recruitment journey.