Staff Universal Banker

HSBC; Pontianak; On-site; IDR 66,960,000 - 111,600,000; Full time

Job summary

HSBC Indonesia is seeking an Admin Staff to support International Wealth and Premier Banking operations. The role focuses on delivering excellent customer service, introducing bank products, and supporting day-to-day operations.

The ideal candidate will have a bachelor degree or be a fresh graduate, with strong communication skills, proficiency in English, and computer literacy. The position expects the ability to work under pressure in a fast-paced banking environment.

Qualifications

• Bachelor degree required or fresh graduates welcome.
• Good communication skills and English proficiency are essential.
• Computer literacy and ability to work under pressure are expected.

Responsibilities

• Provide excellent service by introducing appropriate bank services/products to customers' queries.
• Perform other operational duties and work as support function.
• Offer a number of product promos and existing products directly to customers.
• Cross-sell HSBC products to existing customers.
• Directs and informs the product digitally and provides technical guidance for accessing the system (digital).
• Implement administrative follow-up process on products approved by customers.
• Record and follow up any complaints submitted by the customer.
• Manage the operational risk in relation to activities and relationships with customers in accordance with prevailing rules and procedures.

Skills

Good communication

English proficiency

Computer literacy

Education

Bachelor degree

Fresh graduates welcome

Job description

Some careers shine brighter than others If you're looking for a role that will help you stand out at HSBC, take a look at how you can fulfil your potential.

International Wealth and Premier Banking (IWPB) helps deliver on HSBC's purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities, and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors, and entrepreneurs. International Wealth and Premier Banking provides a leading premium proposition through Premier Banking and, together with our Private Bank, are present across the world’s most important markets, booking centres, and corridors most valued by our clients. Our wealth offering is further enhanced through our best-in-class manufacturing capabilities in Asset Management and Insurance.

Responsibilities:

• To provide excellent service through introducing appropriate bank services / products to customers' queries.
• To perform other operational duties and work as support function.
• Offer a number of product promos and existing products directly to customers.
• Conducting HSBC's cross sell product to existing customers.
• Directs and informs the product digitally and provides technical guidance for accessing the system (digital).
• Implement administrative follow-up process on products approved by customers.
• Record and follow up any complaints submitted by the customer.
• Managing the operational risk in relation to activities and relationships with customers in accordance with prevailing rules and procedures.

Requirements:

• Indonesia Citizen only.
• Bachelor Degree, Fresh graduates are welcome.
• Having experience as Admin Staff would be an advantage
• Good communication skill
• Proficiency in English and Computer Literate.
• Able to work under pressure

You’ll achieve more at HSBC

HSBC is committed to building a culture where all employees are valued, respected and every opinion counts. We take pride in providing a workplace that fosters professional development, flexible working, and opportunities to grow within an inclusive and diverse environment. We want everyone to achieve their potential with equality regardless of gender, ethnicity, disability, religion, age, or any other trait protected by applicable law. If you need any support or have any access requirements, we encourage you to inform us through email at [e-mail] at the time of your application, so that we can support you through your recruitment journey.