Underground Field Support Lead

Sandvik; Balikpapan; On-site; IDR 150,000,000 - 190,000,000; Full time

Job summary

Sandvik Mining and Rock Solutions in Balikpapan, Kalimantan Timur seeks an Underground Support Supervisor to coordinate underground technician activities and provide troubleshooting guidance, ensuring tool readiness and proper permits.

The role reports to the Service Manager, collaborates with LH/DRRI teams, and aims to improve equipment uptime. Required: 4+ years in mining equipment maintenance and English at CEFR B1 level.

Qualifications

• Over 4 years of maintenance experience in mining or heavy equipment underground.
• Proven ability to maintain and troubleshoot Sandvik or similar OEM equipment.
• Strong foundation in electric and hydraulic systems.
• Knowledge of CAN Bus system.
• Intermediate English proficiency (CEFR B1).

Responsibilities

• Coordinate daily underground field technician activities and allocate tasks.
• Provide troubleshooting guides to technicians and customers.
• Ensure critical parts availability and stock alignment with customer needs.
• Ensure technicians have proper tools and permissions.
• Prepare and verify work permits for technicians on duty.
• Collaborate with field service Balikpapan to ensure tools and equipment.
• Map technician needs and training requirements for future projects.
• Provide reports to Service Manager and cross-functional teams.
• Ensure work complies with Sandvik standards and location requirements.

Skills

Maintenance experience

Electrical knowledge

Hydraulic knowledge

Underground mining equipment

English (CEFR B1)

Tools

CAN bus system

Job description

Sandvik Mining and Rock Solutions in Balikpapan, Kalimantan Timur seeks an Underground Support Supervisor to coordinate underground technician activities and provide troubleshooting guidance, ensuring tool readiness and proper permits.

The role reports to the Service Manager, collaborates with LH/DRRI teams, and aims to improve equipment uptime. Required: 4+ years in mining equipment maintenance and English at CEFR B1 level.