Underground Drills Tech Support Lead (Indonesia)

Sandvik; Mimika Baru; On-site; IDR 1,412,429,000 - 2,118,644,000; Full time

Benefits offered by this job

Site and travel allowances

Work permits and visas

Roster options: 6:3, 8:3 orResidential

Job summary

Sandvik is seeking an Underground Technical Support Manager (TSM) for Drills to lead the Product Support and Technical Advisor teams. The role focuses on delivering safe, efficient maintenance and high-quality service across the customer fleet of jumbo, solo, and cabolter equipment under the service contract.

The ideal candidate will manage projects within the contract scope, collaborate with Sales and Product lines, and ensure alignment with EH&S guidelines and Indonesian regulations while

Qualifications

• Must have Lototo and WAH certificates.
• Experience leading a post-sales support team in heavy machinery.
• Strong communication and stakeholder management skills.
• Ability to set targets and drive performance improvements.
• Proven track record in customer relationship management and service delivery.

Responsibilities

• Lead a support team to provide first-class post-sales support for underground drilling equipment.
• Set clear objectives, track progress, and foster a high-performance culture.
• Coordinate with Sales and Product lines to align service delivery with contracts.
• Ensure safe, efficient maintenance and adherence to KPI targets.
• Drive ongoing improvements in service processes and response times.

Skills

Team leadership

Problem solving

Analytical thinking

Communication skills

Target setting

Customer relationship management

Time management

Initiative

Continuous improvement

Technical knowledge

Education

Lototo certificate

WAH (Working At Heights) certificate

Job description

Sandvik is seeking an Underground Technical Support Manager (TSM) for Drills to lead the Product Support and Technical Advisor teams. The role focuses on delivering safe, efficient maintenance and high-quality service across the customer fleet of jumbo, solo, and cabolter equipment under the service contract.

The ideal candidate will manage projects within the contract scope, collaborate with Sales and Product lines, and ensure alignment with EH&S guidelines and Indonesian regulations while