Travel Experience Coordinator

PT Indsight Destination Managemen; Banten; On-site; IDR 60,000,000 - 120,000,000; Full time

Job summary

PT Indsight Destination Managemen is seeking a Travel Assistant to support travel design, coordinate bookings, and manage supplier relationships. You will assist with itineraries, quotations, and documentation while ensuring a seamless client journey.

You will collaborate across internal teams, handle last-minute changes, and resolve issues promptly to uphold service quality. Strong English skills and organizational prowess are essential.

Qualifications

• 1+ year experience in travel operations, hospitality, tourism, customer service, or related field.
• Degree in Tourism, Hospitality, Travel Management, or related field preferred.
• Proficient in English, written and spoken.
• Strong interpersonal and communication skills to interact professionally with clients, suppliers, and internal teams.
• Good negotiation skills to secure favorable arrangements for clients.
• Strong problem-solving skills and ability to stay calm with unexpected situations.
• Excellent organizational skills and time management for multiple bookings and deadlines.
• Flexible and adaptable to changing priorities and time-sensitive tasks.
• Able to work independently while collaborating with the team.
• Proactive, responsible, service-oriented mindset.

Responsibilities

• Coordinate and arrange travel bookings including hotels, ground transportation, land arrangements, and tickets.
• Prepare travel quotations based on client requirements and itineraries.
• Create and maintain itineraries through our CMS.
• Research and establish relationships with potential suppliers and local service providers.
• Monitor prepayments, payments, and deadlines for DMCs, vendors, and hotels.
• Prepare and issue travel documents and vouchers (hotel vouchers).
• Act as primary client contact during trips, ensuring a smooth experience.
• Collaborate with Travel Designers to ensure arrangements meet client expectations.
• Coordinate with Travel Designer for last-minute changes and issues.
• Handle and resolve client complaints involving third-party providers.
• Adapt quickly to changes and time-sensitive situations.
• Collect post-trip feedback to identify areas for improvement.
• Compile and analyze sales data to inform future strategies.

Skills

Travel operations

Customer service

English proficiency

Communication

Negotiation

Problem-solving

Organization & time management

Adaptability

MS Office

Google Workspace

Team collaboration

Proactive mindset

Education

Degree in Tourism/Hospitality/Travel Management

Tools

Microsoft Office

Google Workspace

Job description

PT Indsight Destination Managemen is seeking a Travel Assistant to support travel design, coordinate bookings, and manage supplier relationships. You will assist with itineraries, quotations, and documentation while ensuring a seamless client journey.

You will collaborate across internal teams, handle last-minute changes, and resolve issues promptly to uphold service quality. Strong English skills and organizational prowess are essential.