Travel Assistant

PT Indsight Destination Managemen; Banten; On-site; IDR 60,000,000 - 120,000,000; Full time

Job summary

PT Indsight Destination Managemen is seeking a Travel Assistant to support travel design, coordinate bookings, and manage supplier relationships. You will assist with itineraries, quotations, and documentation while ensuring a seamless client journey.

You will collaborate across internal teams, handle last-minute changes, and resolve issues promptly to uphold service quality. Strong English skills and organizational prowess are essential.

Qualifications

• 1+ year experience in travel operations, hospitality, tourism, customer service, or related field.
• Degree in Tourism, Hospitality, Travel Management, or related field preferred.
• Proficient in English, written and spoken.
• Strong interpersonal and communication skills to interact professionally with clients, suppliers, and internal teams.
• Good negotiation skills to secure favorable arrangements for clients.
• Strong problem-solving skills and ability to stay calm with unexpected situations.
• Excellent organizational skills and time management for multiple bookings and deadlines.
• Flexible and adaptable to changing priorities and time-sensitive tasks.
• Able to work independently while collaborating with the team.
• Proactive, responsible, service-oriented mindset.

Responsibilities

• Coordinate and arrange travel bookings including hotels, ground transportation, land arrangements, and tickets.
• Prepare travel quotations based on client requirements and itineraries.
• Create and maintain itineraries through our CMS.
• Research and establish relationships with potential suppliers and local service providers.
• Monitor prepayments, payments, and deadlines for DMCs, vendors, and hotels.
• Prepare and issue travel documents and vouchers (hotel vouchers).
• Act as primary client contact during trips, ensuring a smooth experience.
• Collaborate with Travel Designers to ensure arrangements meet client expectations.
• Coordinate with Travel Designer for last-minute changes and issues.
• Handle and resolve client complaints involving third-party providers.
• Adapt quickly to changes and time-sensitive situations.
• Collect post-trip feedback to identify areas for improvement.
• Compile and analyze sales data to inform future strategies.

Skills

Travel operations

Customer service

English proficiency

Communication

Negotiation

Problem-solving

Organization & time management

Adaptability

MS Office

Google Workspace

Team collaboration

Proactive mindset

Education

Degree in Tourism/Hospitality/Travel Management

Tools

Microsoft Office

Google Workspace

Job description

As a Travel Assistant, you will play an important role in ensuring the smooth planning and execution of our clients' trips. You will work closely with Travel Designers and other internal teams to coordinate travel arrangements, manage suppliers, and provide assistance throughout the client's journey.

Responsibilities

• Coordinate and arrange travel bookings, including hotels, ground transportation, land arrangements, and tickets.
• Prepare travel quotations based on client requirements and proposed itineraries.
• Create and maintain well-organized, presentable travel itineraries through our Content Management System (CMS).
• Research, identify, and establish relationships with potential suppliers and local service providers.
• Monitor and track prepayments, outstanding payments, and payment deadlines for Destination Management Companies (DMCs), vendors, and hotels.
• Prepare and issue necessary travel documents and vouchers, including hotel reservation vouchers.
• Act as the primary point of contact for clients during their trips, providing assistance and ensuring a smooth travel experience.
• Work closely with Travel Designers and other internal teams to ensure all travel arrangements meet client expectations.
• Coordinate with the assigned Travel Designer when handling last-minute itinerary changes, unexpected situations, or other travel-related issues.
• Handle and resolve client complaints or concerns involving third-party service providers in a professional and timely manner.
• Adapt quickly to unexpected changes and time-sensitive situations, ensuring that travel-related issues and last-minute requests are addressed efficiently.
• Collect and compile client feedback during and after their trips, when available, to identify areas for improvement.
• Compile, summarize, and analyze sales data to provide insights and recommendations for improving future sales strategies.

Qualifications

• At least 1 year of experience in travel operations, hospitality, tourism, customer service, or a related field is a plus.
• A degree in Tourism, Hospitality, Travel Management, or a related field is preferred.
• Proficient in English, both written and spoken, with good reading comprehension.
• Strong interpersonal and communication skills, with the ability to interact professionally with clients, suppliers, and internal teams.
• Good negotiation skills and the ability to secure favorable arrangements on behalf of clients.
• Strong problem-solving skills, with the ability to remain calm and responsive when handling unexpected situations.
• Excellent organizational skills, attention to detail, and time management, particularly when managing multiple bookings, payment deadlines, and supplier reminders.
• Flexible and adaptable, with the ability to manage changing priorities, last-minute requests, and time-sensitive tasks.
• Proficient in Microsoft Office and Google Workspace, particularly Google Docs and Google Sheets.
• Able to work independently while maintaining effective collaboration with the team.
• A proactive, responsible, and service-oriented mindset.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Researching careers? Find all the information and tips you need on career advice.