Tour & Travel staff

Mevui Vietnam Kitchen; Kuta; On-site; IDR 36,000,000 - 60,000,000; Full time

Job summary

Mevui Vietnam Kitchen is seeking an energetic Travel Staff member to design personalized itineraries and coordinate end-to-end travel arrangements for group journeys. You will handle reservations and maintain relationships with hotels, airlines, and local vendors while communicating with clients and overseas partners.

Ideal candidates have 1-2 years in hospitality travel roles, excellent English communication, and strong knowledge of destinations and booking systems.

Qualifications

• 1-2 years of experience in Travel Staff, Tour Leader, or similar hospitality role.
• Excellent verbal and written English communication.
• Strong knowledge of popular destinations, accommodations, and booking systems.
• Strong organisation and attention to detail coordinating reservations and itineraries.
• Confident problem-solving and calm, traveler-focused support.

Responsibilities

• Design and customise travel itineraries based on client preferences and budgets.
• Handle flight, hotel, transportation, and tour activity reservations accurately.
• Communicate with clients and overseas travel partners through multiple channels.
• Assist clients with enquiries, itinerary changes, cancellations, and issue resolution.
• Maintain strong relationships with hotels, airlines, and local vendors.
• Manage group trips from departure to return, including check-in and on-site troubleshooting.
• Provide engaging narration about history, culture, and local context at destinations.

Skills

Travel planning

Customer service

Communication

Organisational skills

Problem solving

Destination knowledge

Job description

Join a travel and hospitality team to create memorable journeys for clients, coordinate end-to-end travel arrangements, and provide expert support throughout group trips. This role combines itinerary planning, reservations, client service, destination knowledge, and on-site trip leadership.

Key responsibilities

Design and customise travel itineraries based on client preferences and budgets.

Handle flight, hotel, transportation, and tour activity reservations accurately.

Communicate with clients and overseas travel partners through multiple channels.

Assist clients with travel enquiries, itinerary changes, cancellations, and issue resolution.

Maintain strong relationships with hotels, airlines, and local vendors.

Manage group trips from departure to return, including check-in and on-site troubleshooting.

Provide engaging narration about history, culture, and local context at specific destinations.

What we're looking for

At least 1-2 years of experience as a Travel Staff member, Tour Leader, or in a similar hospitality role.

Excellent verbal and written communication skills in English.

Strong knowledge of popular tourist destinations, accommodations, and booking systems.

Strong organisation and attention to detail when coordinating reservations and itineraries.

Confident problem-solving skills and the ability to remain calm while supporting travellers.

Excellent customer service skills and the ability to build effective relationships with travel partners.