Global Travel Consultant - Create itineraries & 24/7 support

EXO Travel Co.; Indonesia; On-site; IDR 55,800,000 - 89,280,000; Full time

Benefits offered by this job

Paid maternity leave

Healthcare

Upskilling opportunities

Job summary

EXO Travel Co. is seeking a Travel Consultant to support our world-spanning client base from Indonesia. You will contact international agents daily, craft professional itineraries, quotations and bookings, and liaise with local suppliers to ensure the best possible arrangements.

A passion for travel and a proactive attitude are essential. You will work with the Operations team to maintain service quality, issue invoices, and report sales in Tourplan.

Qualifications

• University degree in hospitality, tourism or related field is required.
• Strong written and spoken English is essential.
• Minimum 1 year of inbound tour operations or related experience.
• Good attitude, well organized and team oriented.
• Spanish language skills are a plus.

Responsibilities

• Correspond with overseas travel agents and partners with accurate information.
• Create outlines and travel itineraries for tour operators and agents.
• Prepare quotations and reconfirm bookings for overseas agents.
• Make reservations with local suppliers and hotels as needed.
• Understand EXO products to meet client requirements.
• Collaborate with Operations to deliver optimal service.
• Issue invoices and assist accounting with payments.
• Ensure all sales are recorded in Tourplan for reporting.
• Follow EXO standards and inbound processes.
• Suggest improvements to speed up processes and productivity.
• Maintain a high conversion ratio from enquiries.
• Handle 24/7 Emergency Line for the team.

Skills

English proficiency

Team collaboration

Customer service

Communication skills

Education

Bachelor’s Degree in Hospitality/Tourism/Business or related field

Tools

Tourplan software

Job description

EXO Travel Co. is seeking a Travel Consultant to support our world-spanning client base from Indonesia. You will contact international agents daily, craft professional itineraries, quotations and bookings, and liaise with local suppliers to ensure the best possible arrangements.

A passion for travel and a proactive attitude are essential. You will work with the Operations team to maintain service quality, issue invoices, and report sales in Tourplan.