Asisstant Manager Tiketing 24 Jam

PT Wisata Dewa Tour & Travel; Jakarta Pusat; On-site; IDR 120,000,000 - 180,000,000; Full time

Job summary

PT Wisata Dewa Tour & Travel seeks a supervisory leader to manage the ticketing operations for both domestic and international flights. The role requires steering a ticketing team, maintaining 24/7 service, and ensuring accurate booking, issuance, refunds, and reissues across complex airline processes.

The candidate will monitor productivity, quality, and SOP adherence, while arranging shifts and handling escalations.

Qualifications

• Minimum D3/S1 education, preferably in Tourism, Management, or Business Administration.

Responsibilities

• Oversee ticketing operations and ensure 24-hour service delivery in accordance with company standards
• Ensure booking, ticket issuance, reissue, refund, and reschedule processes are executed accurately
• Monitor productivity, service quality, and compliance with standard operating procedures
• Arrange work schedules and ensure adequate staffing for each shift
• Handle customer escalations and reservation issues requiring managerial decision-making
• Monitor sales transactions, daily reports, reconciliation, and identify potential losses from ticketing errors
• Coordinate with airlines, suppliers, sales teams, finance, and customer service departments
• Conduct team performance evaluations and provide training to improve service quality

Skills

Leadership

Team management

Customer service

Problem solving

Decision making

Communication

Scheduling

Training

Coordination

Attention to detail

Education

D3/S1 in Tourism/Management/Business Administration

Tools

Amadeus

Sabre

Galileo

Microsoft Excel

Job description

Supervisory role overseeing ticketing operations for a travel agency, managing 24-hour service delivery across domestic and international flight bookings, reservations, and ticket issuance. The role requires leadership of a ticketing team, operational control, and management of complex airline reservation processes.

Key responsibilities

Oversee ticketing operations and ensure 24-hour service delivery in accordance with company standards

Ensure booking, ticket issuance, reissue, refund, and reschedule processes are executed accurately

Monitor productivity, service quality, and compliance with standard operating procedures

Arrange work schedules and ensure adequate staffing for each shift

Handle customer escalations and reservation issues requiring managerial decision-making

Monitor sales transactions, daily reports, reconciliation, and identify potential losses from ticketing errors

Coordinate with airlines, suppliers, sales teams, finance, and customer service departments

Conduct team performance evaluations and provide training to improve service quality

About you

Minimum D3/S1 education, preferably in Tourism, Management, or Business Administration

Minimum 5 years experience in travel agent ticketing, with supervisor or team leader experience valued

Understanding of reservation, booking, issuance, reissue, refund, reschedule, and cancellation processes for domestic and international flights

Proficiency with GDS systems such as Amadeus, Sabre, or Galileo, and other airline reservation systems

Understanding of airline tariff rules, fare rules, baggage allowance, refund policy, and ticket change provisions

Leadership capability to manage, guide, and evaluate ticketing team performance

Ability to handle customer complaints, flight disruptions, schedule changes, flight cancellations, and emergency situations quickly and appropriately

Strong communication, coordination, problem-solving, and decision-making skills

Proficiency in Microsoft Excel and ticket sales administration systems

Attention to detail, discipline, responsibility, customer service orientation, and ability to work under pressure